Job Overview
Role: Customer Service Representative. Category: Operations. Location: New Braunfels WAH 1672 Independence Dr Suite 200 New Braunfels, Texas US. Employment Type: Full Time. Date Posted: 2026-05-20. Application Deadline: 2027-05-20.
Overview
Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.
This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.
Responsibilities
What You Will Do:
As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.
Your day to day will include:
- Billing questions and payment support
- Starting or stopping utility services
- Account updates and service requests
- Troubleshooting customer concerns
- Providing clear, professional, and empathetic support
- Navigating multiple systems and tools to find solutions quickly
Qualifications
What You Will Bring:
We are looking for dependable, positive people who are ready to learn and succeed.
Successful candidates have:
- Strong communication and customer service skills
- Ability to stay calm and professional during challenging conversations
- Comfort navigating multiple computer systems and applications
- Critical thinking and problem-solving skills
- Basic math skills for billing, balances, and payment related questions
- Experience using basic Excel functions, including search tools and filters
- Strong attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- A team-oriented mindset and strong work ethic
Eligible States
This role is currently limited to candidates residing in:
Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
- 18+ years of age with a High School diploma or equivalent
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Why Join ibex?
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and real career growth opportunities
- Positive, performance driven culture
- Work from home
- Paid training
- 401k, Health, dental, and vision benefits
- PTO, referral bonuses and employee discounts
- Free cell phone for all employees!
- Childcare assistance programs
Ready to Get Started? Apply today and start building your future with ibex!
Key Responsibilities
What You Will Do:
As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.
Your day to day will include:
- Billing questions and payment support
- Starting or stopping utility services
- Account updates and service requests
- Troubleshooting customer concerns
- Providing clear, professional, and empathetic support
- Navigating multiple systems and tools to find solutions quickly
Eligibility / Qualification Required:
What You Will Bring:
We are looking for dependable, positive people who are ready to learn and succeed.
Successful candidates have:
- Strong communication and customer service skills
- Ability to stay calm and professional during challenging conversations
- Comfort navigating multiple computer systems and applications
- Critical thinking and problem-solving skills
- Basic math skills for billing, balances, and payment related questions
- Experience using basic Excel functions, including search tools and filters
- Strong attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- A team-oriented mindset and strong work ethic
Eligible States
This role is currently limited to candidates residing in:
Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.
Must have:
- 18+ years of age with a High School diploma or equivalent
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Why Join ibex?
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and real career growth opportunities
- Positive, performance driven culture
- Work from home
- Paid training
- 401k, Health, dental, and vision benefits
- PTO, referral bonuses and employee discounts
- Free cell phone for all employees!
- Childcare assistance programs
Ready to Get Started? Apply today and start building your future with ibex!
How to Apply:
Apply online using the official IBEX application link below.
Apply Now