Job Overview
Role: Customer Journey Specialist. Industry: Construction. Employment Type: Full time. Location: Ajman, United Arab Emirates. Posted: 2025-11-19.
Eligibility / Qualification Required:
We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.
Key Responsibilities
- Create and update customer journey maps, service blueprints, and future-state designs.
- Lead workshops to identify customer needs and co-design solutions.
- Develop service and process design specifications for new experiences.
- Work with digital teams to support UI/UX design and ensure feasibility.
- Use insights from research and VoC data to guide journey improvements.
Requirements
Qualifications
- Bachelor’s degree in Service Design, UX/UI, HCI, Business, or related field.
- Experience in service design, journey mapping, or UX roles.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in design tools such as Figma, Sketch, or Adobe XD.
- Knowledge of CX standards (ICXS, IDCXS) is preferred.
- Arabic language is prefered but not required
How to Apply:
Apply online through the official Black Pearl careers job page.
Apply Now