Executive Club Manager

Four Seasons Hotel, Malaysia Kuala Lumpur

Job Overview

Role: Executive Club Manager. Category: Front Office and Guest Experience. Location: Four Seasons Hotel Kuala Lumpur Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Executive Club Manager The Executive Club Manager oversees the daily operations of the Executive Club Lounge, ensuring a seamless and personalized experience for VIP and high-value guests in line with Four Seasons Hotel Kaula Lumpur standards. This role leads the team to deliver exceptional service, maintains the highest levels of presentation and quality and works closely with other departments to ensure consistent and efficient guest service. The position also focuses on guest satisfaction, team development and supporting revenue through service excellence and upselling. What You Will Do: Deliver exceptional, personalized service to VIP and Executive Club guests, ensuring a seamless luxury experience. Oversee daily Executive Lounge operations, maintaining the highest standards of presentation, cleanliness and service. Lead, train and motivate the team to uphold Four Seasons Hotel Kuala Lumpur service excellence and professionalism. Manage guest relations by anticipating needs, handling feedback and resolving issues efficiently. Supervise premium food and beverage offerings, ensuring quality, variety and hygiene standards. Coordinate with other hotel departments to ensure smooth and consistent guest service delivery. Monitor costs and support revenue generation through upselling and service optimization. Maintain accurate reports, guest profiles, and ensure compliance with hotel policies and standards. What You Bring: Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration or a related field preferred. Minimum 3–5 years of experience in luxury hospitality, guest relations or front office management. Prior experience in a luxury hotel or five-star environment strongly preferred. Strong interpersonal, communication and problem-solving skills with a guest-first mindset. Proven ability to manage guest concerns with professionalism and empathy. Leadership experience with the ability to train and inspire service teams. High attention to detail and ability to anticipate guest needs. Familiarity with hotel management systems and guest feedback platforms. Flexibility to work rotating shifts, weekends and public holidays as required by hotel operations. Excellent reading, writing, and oral proficiency in English language. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Executive Club Manager The Executive Club Manager oversees the daily operations of the Executive Club Lounge, ensuring a seamless and personalized experience for VIP and high-value guests in line with Four Seasons Hotel Kaula Lumpur standards. This role leads the team to deliver exceptional service, maintains the highest levels of presentation and quality and works closely with other departments to ensure consistent and efficient guest service. The position also focuses on guest satisfaction, team development and supporting revenue through service excellence and upselling. What You Will Do: Deliver exceptional, personalized service to VIP and Executive Club guests, ensuring a seamless luxury experience. Oversee daily Executive Lounge operations, maintaining the highest standards of presentation, cleanliness and service. Lead, train and motivate the team to uphold Four Seasons Hotel Kuala Lumpur service excellence and professionalism. Manage guest relations by anticipating needs, handling feedback and resolving issues efficiently. Supervise premium food and beverage offerings, ensuring quality, variety and hygiene standards. Coordinate with other hotel departments to ensure smooth and consistent guest service delivery. Monitor costs and support revenue generation through upselling and service optimization. Maintain accurate reports, guest profiles, and ensure compliance with hotel policies and standards. What You Bring: Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration or a related field preferred. Minimum 3–5 years of experience in luxury hospitality, guest relations or front office management. Prior experience in a luxury hotel or five-star environment strongly preferred. Strong interpersonal, communication and problem-solving skills with a guest-first mindset. Proven ability to manage guest concerns with professionalism and empathy. Leadership experience with the ability to train and inspire service teams. High attention to detail and ability to anticipate guest needs. Familiarity with hotel management systems and guest feedback platforms. Flexibility to work rotating shifts, weekends and public holidays as required by hotel operations. Excellent reading, writing, and oral proficiency in English language. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.
Apply Now

Attachments

• fourseasons.wd3.myworkdayjobs.com
• fourseasons.wd3.myworkdayjobs.com

Kuala Lumpur Malaysia Front Office and Guest Experience Four Seasons Hotel Malaysia Executive Club Manager

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