Job Overview
Role: Omnichannel Experience Specialist. Industry: Construction. Employment Type: Full time. Location: Ajman, United Arab Emirates. Posted: 2025-11-19.
Eligibility / Qualification Required:
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channels—digital, call center, branches, and field services. This role focuses on channel governance, standardization, and improving how customers move between channels.
Key Responsibilities
- Define and manage omnichannel standards and guidelines.
- Ensure consistent information, tone, and customer experience across all channels.
- Support channel integration efforts and cross-channel handoff design.
- Review customer-facing content across channels to avoid inconsistencies.
- Work with digital, IT, and operations teams to enhance channel strategy.
Requirements
Qualifications
- Bachelor’s degree in Communications, Marketing, Business Strategy, or related field.
- Experience in omnichannel management, channel strategy, or CX governance.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in content governance, communication standards, or channel optimization.
- Arabic language is mandatory but not required
How to Apply:
Apply online through the official Black Pearl careers job page.
Apply Now