Senior Officer, Contact Center

Eligibility / Qualification Required:

• Qualification:

  Bachelor's/Master's Degree

• Experience:

  Minimum 3 years of relevant experience

Job Description:

• Execute outbound call campaigns targeting donors and prospective supporters.

• Conduct high-quality outbound calls for donor engagement, follow-ups, pledges, and fundraising initiatives.

• Track and support call center performance to help achieve assigned targets, KPIs, and quality standards.

• Maintain accurate documentation of donor interactions, call outcomes, and follow-ups in the CRM system.

• Address and resolve donor query or concern professionally, escalating complex cases when required.

• Ensure adherence to organizational policies, data confidentiality, and ethical calling practices.

• Assist in training and onboarding of new call center staff for outbound operations.

1. 
   
   Note:  “Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.” 

How to Apply: