Department: Human Resources

Eligibility / Qualification Required:

• Qualification: Master’s degree in Human Resource Management or a related field (MBA/MPA/MHRM). Certification in HR (e.g., SHRM, CIPD, CHRP, or equivalent) is an advantage
• Experience: Minimum 12 years of relevant experience out of which 3-4 years in managerial capacity. Preference will be given to the candidate having experience of healthcare sector

Notes:

The Senior Manager, Human Resources will be responsible for supervising and controlling the following aspects of people management at the campus level:

A. STRATEGIC HR MANAGEMENT

● Support the Head of HR in developing and executing the hospital's HR strategy and annual HR plan.
● Leading and managing the HR team at campus level, ensuring it is qualified, well-trained, and capable of meeting the job requirement.
● Train, guide, and supervise HR team under span of control, delegate tasks, monitor performance, and provide guidance to ensure consistent service delivery.
● Ensuring departmental and individuals' performance KPIs are in place and the same are being monitored on regular basis and corrective actions taken, including personnel counselling and mentorship.
● Ensuring adequate and appropriate segregation of duties from internal controls perspective are in place.
● Ensure adherence with the HR authorities' matrix towards effective and efficient internal controls and ensuring compliance thereof.
● Fostering strong relationships with all stakeholders, including all directorates and HoD's to support high-quality patient care.
● Contribute towards development of a robust HR digital modules and systems (HMIS/HRMS).
● Drive organizational culture initiatives that support employee engagement and service excellence.
● Align HR initiatives with organizational goals and accreditation standards (ISO 9001, JCIA, etc.).
● Lead HR projects related to process improvement, automation, and workforce optimization.

B. WORKFORCE PLANNING AND TALENT MANAGEMENT

● Perform workforce planning, budgeting, and forecasting in collaboration with department heads.
● Ensure effective onboarding and retention strategies to maintain a stable workforce.
● Ensure timely and effective recruitment and selection processes for all clinical and non-clinical roles.
● Develop and maintain a talent pipeline for critical and specialized healthcare positions.
● To provide functional support to campus management for preparation of yearly/new projects HR budgets, regular monitoring of utilization versus approved budgets liaise with HR Finance.
● Ensuring that the HR costing mechanism in place enables correct costing of services being rendered.
● Devises strategies and ensures implementation of cost control measures in the assigned areas.

C. EMPLOYEE RELATIONS AND COMPLIANCE

● Manage employee relations, grievance handling, disciplinary procedures, and exit management as per approved policies and protocols.
● Ensure all standing committees as required by the law are formulated and functional in campuses including anti-workplace harassment and disciplinary proceedings committee according to approved ToR's.
● Foster a positive and compliant work environment that adheres to labor laws, institutional policies, and ethical standards.
● Ensure HR operations comply with Pakistan labor laws, institutional policies, and audit standards.

D. LEARNING & DEVELOPMENT

● Lead the learning & development activities; oversee the training design and delivery of staff training programs and take initiatives.
● Collaborate with the Quality & Monitoring Directorate to ensure HR-related QMS training supports accreditation and QMS standards.
● Identify training needs and oversee the execution of the annual training plan and monthly learning bulletin.
● Coordinate capacity-building programs in collaboration with the management and external trainers.
● Evaluate the effectiveness of training and its impact on employee performance.

E. COMPENSATION & BENEFITS ADMINISTRATION

● Ensure timely payroll processing, benefits administration, and employee welfare programs.
● Participate in compensation reviews and benchmarking exercises with the regional office.
● Ensure equity in employees salaries by positions, bands and as per the position's benchmark and ranges.
● Maintain confidentiality and accuracy in HR data and payroll management.

● F. PERFORMANCE MANAGEMENT
● Implement and monitor performance appraisal systems and ensure fairness, transparency, and consistency.
● Support line managers and HoD's in setting KPIs and evaluating employee performance.
● Link performance outcomes with training and career development plans.
● Plan and implement employee engagement and recognition programs.

G. QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT

● Ensure documentation, and record-keeping comply with internal/external audits and QMS (ISO 9001:2015) standards.
● Drive continual improvement and risk management in HR processes for improved employee experience.
● Contribute to the development of HR policies, Sops, quality objectives, and improvement plans.
● Lead HR risk and opportunity assessments and contribute to continual improvement initiatives
● Foster a positive organizational culture focused on teamwork, respect, integrity and people-centric approach.

H. OTHER TASKS

● Perform any other task assigned by the administrative and functional heads and/or by the management that commensurate with your knowledge and skills.

Note: Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background check and control.

How to Apply:

● Apply online by clicking the Apply button below