Department Head — Dispute Resolution (AVP) jobs at National Bank of Pakistan (NBP) 2023

@ National Bank of Pakistan (NBP)

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🏢 Government Job / Contract

🎓 Bachelor Degree

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💰 Approx. Salary Range: 218,750 - 350,030 per Month

📍 Pakistan

Description:

The Nations Bank, National Bank of Pakistan aims to support the financial well-being of the Nation along with enabling sustainable growth and inclusive development through its wide local and international network of branches. Being one of the leading and largest banks of Pakistan, National Bank of Pakistan is contributing significantly towards socio-economic growth in the country with an objective to transform the institution into a future-fit, agile and sustainable Bank.

In line with our strategy, the Bank is looking for talented, dedicated and experienced professional(s) for the following positions in the area of Audit and Inspection based at Karachi.

• Reporting to Wing Head — Administration and Coordination

Outline of Main Duties / Responsibilities
• To conduct objective, fair and thorough ADC investigations within defined timeline
• To review and analyze records, identify and assess evidence and propose appropriate measures for safe handling to prevent any unauthorized access / contamination to the records / items of evidential value
• To prepare for and undertake field assignments / visits to branches/ back offices for conducting investigations
• To draft investigation reports ensuring quality, completeness and accuracy
• To identify risk issues and propose measures to prevent recurrence of similar incidents
• To liaise with law enforcement authorities, legal counsels and court officials where required
• To liaise with member banks for fraud investigation and recoveries of ADC disputes
• To suggest policy related recommendations in view of direct fraud exposure identified during investigation of ADC cases
• To ensure smooth coordination with other units / branches and member banks as and when required
• To perform any other assignment as assigned by the supervisor(s)

Assessment Interview(s)
• Only shortlisted candidates strictly meeting the above-mentioned basic eligibility criteria will be invited for panel interview(s)

Employment Type
• The employment will be on contractual basis for three years which may be renewed on discretion of the Management. Selected candidates will be offered compensation package and other benefits as per Bank's Policy / rules.

Qualification:

• Minimum Graduation or equivalent from a local or international university / college / institute recognized by the HEC
• Candidates having Master's degree and / or any other relevant certification(s) will be preferred

Experience
• Minimum 06 years of banking experience, out of which 03 years in fraud risk management and / or fraud investigation and / or fraud related complaints handling
• Experience of handling disputes through FTDH (Fraudulent Transactions Dispute Handling) of 1 Link, Banking Mohtasib complaints, fraudulent transaction reporting to SBP and related LEAs (Law Enforcement Agencies) and system glitch examination will be an added advantage

Other Skills / Expertise / Knowledge Required
• Understanding of Card Security Framework, SBP circulars relating to ADC (Alternate Delivery Channels) and Digital Banking, dispute handling mechanism, customer grievances handling mechanism, transaction flows of ADC products and Digital Banking products including RAAST transactions
• Ability to apply IT skills to understand and analyze data / digital evidence
• Knowledge of prevailing fraud trends and techniques
• Result oriented with attention to detail and good analytical skills
• Good negotiation, report writing and communication skills

Employment Type:

• This job offered by National Bank of Pakistan (NBP) is a Contractual position. Most of the jobs on contractual positions are renewed depending the need and performance of the employee.
  

Applications begins on:

• The interested candidates/ job seekers can apply for the post of Department Head — Dispute Resolution (AVP) at National Bank of Pakistan (NBP) from November 06, 2023

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Last Date to Apply:

• The last date to apply for the post of Department Head — Dispute Resolution (AVP) at National Bank of Pakistan (NBP) is November 20, 2023.

How To Apply:

• Interested candidates may visit the website www.sidathyder.com.pk/careers and apply online within 10 working days from the date of publication of this advertisement as per given instructions.
• Applications received after due date will not be considered in any case. No TA / DA will be admissible for interview.
• We are an equal opportunity employer
• Women, Minorities and Differently-abled Persons are encouraged to apply

Submit your application:

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• Apply online for Department Head — Dispute Resolution (AVP) (National Bank of Pakistan (NBP))

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