Head Operations Management & Service Planning jobs at United Bank Limited (UBL) 2023

@ United Bank Limited (UBL)

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🎓 Master Degree

🌏 Apply Online

🏦 Banking Jobs

📍 Pakistan

Description:

United Bank Limited (UBL) needs the services of Head Operations Management & Service Planning. The job details are:

Key Responsibilities:
• Lead capacity planning activities by ensuring delivery against operational requirements of contact center
• Support data analysis and presents insights to key stakeholders to take informed decisions for change management considerations
• Help develop policies, strategic plans, frameworks, methodologies and procedures to blend risk management, compliance, and performance monitoring
• Ensure the continuity of routine activities, and secure optimal risk-adjusted return through review and risk mapping. Controls include ID sharing, Data leakage, masking of information and securing customer PII, also ensuring BCP/BIA for entire department
• Carry out comprehensive and detailed audit and reviews through an examination of the management controls within Contact Center & Customer Care by gathering and evaluating evidences for safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization goals and objectives
• Play pivotal role in establishing guidelines and rules for efficient human resource recruitment and development
• Develop and maintain effective communications to ensure employees have knowledge of training and new/updated product information
• Manage vendor, inventory, requisitions, record items/billings and controls
• Ensure effective controls by keeping strong vigilance, Capital Exp. bills processing, recording & procurements to keep vigilance on Capital Exp. Budgeting under different heads
• Work closely with all internal stakeholders to establish quality requirements and customer expectations

Qualification:

• Master's Degree in the relevant field from any HEC recognized Institute
• Minimum 10 years’ experience is required in this capacity
• Excellent interpersonal, communication and leadership skills
• Strong Cross-functional relation building skills
• Must have a clear understanding & complete knowledge of regulatory guidelines, process management, and quality assurance skills
• Must have strong decision-making skills

Employment Type:

• This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More
  

Applications begins on:

• The interested candidates/ job seekers can apply for the post of Head Operations Management & Service Planning at United Bank Limited (UBL) from November 10, 2023

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Last Date to Apply:

• The last date to apply for the post of Head Operations Management & Service Planning at United Bank Limited (UBL) is November 24, 2023.

How To Apply:

• Apply online on given link below.

Submit your application:

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• Apply online for Head Operations Management & Service Planning (United Bank Limited (UBL))

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