Manager - Voice of Customer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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Job Industry:
Private
Job Type:
Full-time
Experience Level:
Mid Level
Submissions begins on:
2024-01-15
Job Posted at:
2024-01-18 13:15:08
Submission Deadline:
2024-01-31
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Place(s) of Posting:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
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Description:

United Bank Limited (UBL) has announced job vacancy of Manager - Voice of Customer at Karachi.

The job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL) are:
• Manage and oversee all aspects of the Voice of Customer (VOC) program, including data collection, analysis, and reporting.
• Develop and implement strategies to effectively gather customer feedback and improve VOC techniques.
• Analyze customer feedback to identify trends, patterns, areas of improvement etc.
• Collaborate with cross-functional teams to share customer insights and provide recommendations for product and service enhancements.
• Initiate and lead customer experience improvement projects, ensuring that actions are taken based on customer feedback.
• Tracking the progress on action items with relevant stakeholders.
• Monitor customer satisfaction metrics and develop action plans to address any issues or concerns.
• Stay up-to-date with industry trends and best practices in Voice of Customer programs to continuously improve our processes.
• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.
• Identify training needs in the department and arrange necessary training programs to improve staff performance.
• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.
• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.
• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.

Qualification:

• Bachelor's/Master's in Business Administration from any HEC recognized Institute.
• 5-7 years of experience in this capacity.
• Strong analytical skills with the ability to interpret data and draw meaningful conclusions.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to collaborate and work effectively with cross-functional teams.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Manager - Voice of Customer at United Bank Limited (UBL) from January 15, 2024
  • .


    Last Date to Apply:

  • The last date to apply for the post of Manager - Voice of Customer at United Bank Limited (UBL) is January 31, 2024.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for Manager - Voice of Customer (United Bank Limited (UBL))


  • Tags: Audit, Business, Management, Regular, UBL


    Frequently Asked Questions (FAQs)

    Q: What are the job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL)?
    A: The job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL) are: \n• Manage and oversee all aspects of the Voice of Customer (VOC) program, including data collection, analysis, and reporting.\n• Develop and implement strategies to effectively gather customer feedback and improve VOC techniques.\n• Analyze customer feedback to identify trends, patterns, areas of improvement etc.\n• Collaborate with cross-functional teams to share customer insights and provide recommendations for product and service enhancements.\n• Initiate and lead customer experience improvement projects, ensuring that actions are taken based on customer feedback.\n• Tracking the progress on action items with relevant stakeholders. \n• Monitor customer satisfaction metrics and develop action plans to address any issues or concerns.\n• Stay up-to-date with industry trends and best practices in Voice of Customer programs to continuously improve our processes.\n• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.\n• Identify training needs in the department and arrange necessary training programs to improve staff performance.\n• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.\n• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.\n• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.
     

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