Manager - Voice of Customer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

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Job Industry:

Private

Job Type:

Full-time

Experience Level:

Mid Level

Submissions begins on:

2024-01-15

Job Posted at:

2024-01-18 13:15:08

Submission Deadline:

2024-01-31

Disable Quota:

Not Mentioned

Female Quota:

Not Mentioned

Minority Quota:

Not Mentioned

Age Limit:

N/A

Eligiblity/ Qualifications:

Place(s) of Posting:

Karachi

Location Type:

Physical / On-site

Applicant Location:

Pakistan (Country)

Country of Appointment:

Pakistan

Employer details:

United Bank Limited (UBL)

Employer Contact Email:

customer.services@ubl.com.pk

Employer Contact Phone:

+92 21 32446949

Employer Address:

Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

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Description:

United Bank Limited (UBL) has announced job vacancy of Manager - Voice of Customer at Karachi.

The job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL) are:
• Manage and oversee all aspects of the Voice of Customer (VOC) program, including data collection, analysis, and reporting.
• Develop and implement strategies to effectively gather customer feedback and improve VOC techniques.
• Analyze customer feedback to identify trends, patterns, areas of improvement etc.
• Collaborate with cross-functional teams to share customer insights and provide recommendations for product and service enhancements.
• Initiate and lead customer experience improvement projects, ensuring that actions are taken based on customer feedback.
• Tracking the progress on action items with relevant stakeholders.
• Monitor customer satisfaction metrics and develop action plans to address any issues or concerns.
• Stay up-to-date with industry trends and best practices in Voice of Customer programs to continuously improve our processes.
• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.
• Identify training needs in the department and arrange necessary training programs to improve staff performance.
• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.
• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.
• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.

Qualification:

• Bachelor's/Master's in Business Administration from any HEC recognized Institute.
• 5-7 years of experience in this capacity.
• Strong analytical skills with the ability to interpret data and draw meaningful conclusions.
• Strong problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to collaborate and work effectively with cross-functional teams.

Employment Type:

This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Manager - Voice of Customer at United Bank Limited (UBL) from January 15, 2024

Last Date to Apply:

The last date to apply for the post of Manager - Voice of Customer at United Bank Limited (UBL) is January 31, 2024.

How To Apply:

• Apply online on given link below.

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Tags: Audit, Business, Management, Regular, UBL

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Frequently Asked Questions (FAQs)

Q: What are the job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL)?

A: The job responsibilities of Manager - Voice of Customer at United Bank Limited (UBL) are:
• Manage and oversee all aspects of the Voice of Customer (VOC) program, including data collection, analysis, and reporting.
• Develop and implement strategies to effectively gather customer feedback and improve VOC techniques.
• Analyze customer feedback to identify trends, patterns, areas of improvement etc.
• Collaborate with cross-functional teams to share customer insights and provide recommendations for product and service enhancements.
• Initiate and lead customer experience improvement projects, ensuring that actions are taken based on customer feedback.
• Tracking the progress on action items with relevant stakeholders.
• Monitor customer satisfaction metrics and develop action plans to address any issues or concerns.
• Stay up-to-date with industry trends and best practices in Voice of Customer programs to continuously improve our processes.
• Ensure that all periodic and ad-hoc reports & presentations are submitted in a timely manner.
• Identify training needs in the department and arrange necessary training programs to improve staff performance.
• People management via coaching, motivating, supporting and directing staff to ensure they deliver high standards of performance.
• Ascertain the regulatory guidelines pertaining to VOC programs, keep informed about them, and ensure compliance.
• Eliminate audit comments (internal & external). Implement measures to minimize and curtail recurrence.