Assistant Manager - Voice of Customer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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🚩 No. of Posts: 8


Job Industry:
Private
Job Type:
Full-time
Experience Level:
Entry Level
Submissions begins on:
2024-01-15
Job Posted at:
2024-01-18 18:03:41
Submission Deadline:
2024-01-31
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Place(s) of Posting:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):

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Description:

United Bank Limited (UBL) has announced job vacancy of Assistant Manager - Voice of Customer at Karachi.

The job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL) are:
• Conduct customer surveys, collect and document customer feedback, ensure that all relevant information is accurately recorded.
• Respond to customer inquiries and provide prompt and personalized support, ensure a high level of customer satisfaction.
• Follow up with internal stakeholders and customers where required to ensure that their issues have been resolved to their satisfaction.
• Analyse customer feedback to identify trends and areas for improvement.
• Maintain accurate and up-to-date records of customer interactions and feedback.
• Support line manager in end-to-end VOC activities.
• Ensure the completion of given task(s) other than BAU given by line manager.

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Qualification:

• Bachelor's/Master's in Business Administration from any HEC recognized Institute.
• 1-2 years of experience in this capacity.
• Prior experience in a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to build strong relationships with customers.
• Analytical mindset and the ability to interpret data and identify trends.
• Proficient in using Microsoft Office Suite and customer support software and tools.


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

  • Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Assistant Manager - Voice of Customer at United Bank Limited (UBL) from January 15, 2024
  • .


    Last Date to Apply:

  • The last date to apply for the post of Assistant Manager - Voice of Customer at United Bank Limited (UBL) is January 31, 2024.

  • How To Apply:

    • Apply online on given link below.


    Submit your application:

    Start your new career with just one click! Apply online for this exciting opportunity.

  • Apply online for Assistant Manager - Voice of Customer (United Bank Limited (UBL))


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    Tags: Business, Management, Regular, UBL


    Frequently Asked Questions (FAQs)

    Q: What are the job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL)?
    A: The job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL) are:\n• Conduct customer surveys, collect and document customer feedback, ensure that all relevant information is accurately recorded.\n• Respond to customer inquiries and provide prompt and personalized support, ensure a high level of customer satisfaction.\n• Follow up with internal stakeholders and customers where required to ensure that their issues have been resolved to their satisfaction.\n• Analyse customer feedback to identify trends and areas for improvement.\n• Maintain accurate and up-to-date records of customer interactions and feedback.\n• Support line manager in end-to-end VOC activities.\n• Ensure the completion of given task(s) other than BAU given by line manager.
     

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