Assistant Manager - Voice of Customer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)

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🚩 No. of Posts: 8

📍 Pakistan

Job Industry:

Private

Job Type:

Full-time

Experience Level:

Entry Level

Submissions begins on:

2024-01-15

Job Posted at:

2024-01-18 18:03:41

Submission Deadline:

2024-01-31

Disable Quota:

Not Mentioned

Female Quota:

Not Mentioned

Minority Quota:

Not Mentioned

Age Limit:

N/A

Eligiblity/ Qualifications:

Place(s) of Posting:

Karachi

Location Type:

Physical / On-site

Applicant Location:

Pakistan (Country)

Country of Appointment:

Pakistan

Employer details:

United Bank Limited (UBL)

Employer Contact Email:

customer.services@ubl.com.pk

Employer Contact Phone:

+92 21 32446949

Employer Address:

Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Other Jobs from United Bank Limited (UBL):

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Description:

United Bank Limited (UBL) has announced job vacancy of Assistant Manager - Voice of Customer at Karachi.

The job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL) are:
• Conduct customer surveys, collect and document customer feedback, ensure that all relevant information is accurately recorded.
• Respond to customer inquiries and provide prompt and personalized support, ensure a high level of customer satisfaction.
• Follow up with internal stakeholders and customers where required to ensure that their issues have been resolved to their satisfaction.
• Analyse customer feedback to identify trends and areas for improvement.
• Maintain accurate and up-to-date records of customer interactions and feedback.
• Support line manager in end-to-end VOC activities.
• Ensure the completion of given task(s) other than BAU given by line manager.

Qualification:

• Bachelor's/Master's in Business Administration from any HEC recognized Institute.
• 1-2 years of experience in this capacity.
• Prior experience in a customer service or customer-facing role.
• Strong communication skills, both written and verbal.
• Excellent interpersonal skills and the ability to build strong relationships with customers.
• Analytical mindset and the ability to interpret data and identify trends.
• Proficient in using Microsoft Office Suite and customer support software and tools.

Employment Type:

This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More

Applications begins on:

The interested candidates/ job seekers can apply for the post of Assistant Manager - Voice of Customer at United Bank Limited (UBL) from January 15, 2024

Last Date to Apply:

The last date to apply for the post of Assistant Manager - Voice of Customer at United Bank Limited (UBL) is January 31, 2024.

How To Apply:

• Apply online on given link below.

Submit your application:

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Tags: Business, Management, Regular, UBL

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Frequently Asked Questions (FAQs)

Q: What are the job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL)?

A: The job responsibilities of Assistant Manager - Voice of Customer at United Bank Limited (UBL) are:
• Conduct customer surveys, collect and document customer feedback, ensure that all relevant information is accurately recorded.
• Respond to customer inquiries and provide prompt and personalized support, ensure a high level of customer satisfaction.
• Follow up with internal stakeholders and customers where required to ensure that their issues have been resolved to their satisfaction.
• Analyse customer feedback to identify trends and areas for improvement.
• Maintain accurate and up-to-date records of customer interactions and feedback.
• Support line manager in end-to-end VOC activities.
• Ensure the completion of given task(s) other than BAU given by line manager.