Job Location San José Job Description Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.
Eligibility / Qualification Required:
This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets. Resolve inquiries related to orders, accounts, and POH business processes, ensuring timely and accurate customer experience. 2) Master Data Maintenance (Customer Accounts): Update and maintain customer account information (e.g., address, phone number, contacts). Partner with POH AR, POH Master Data & Order Management, Iowa Plant, Sales, and IT to ensure processes are executed according to established controls and policies. Validate quality execution across: Order placement accuracy New account creation/reactivation/inactivation Account maintenance request handling (including multi-update cases such as Dental Groups) Help Desk ticket compliance and SLA adherence Job Qualifications Required: French: Proficient level (professional fluency) – primary customer support language.
How to Apply:
Apply online through the official P&G careers portal.
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