Digital Customer Care Officer jobs at United Bank Limited (UBL) 2024

@ United Bank Limited (UBL)


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🚩 No. of Posts: 200


Job Industry:
Private
Job Type:
Full-time
Experience Level:
Senior Level
Submissions begins on:
2024-11-18
Job Posted at:
2024-11-22 11:55:24
Submission Deadline:
2024-12-06
Disable Quota:
Not Mentioned
Female Quota:
Not Mentioned
Minority Quota:
Not Mentioned
Age Limit:
N/A
Eligiblity/ Qualifications:
Place(s) of Posting:
Location Type:
Physical / On-site
Applicant Location:
Pakistan (Country)
Country of Appointment:
Employer details:
Employer Contact Email:
customer.services@ubl.com.pk
Employer Contact Phone:
+92 21 32446949
Employer Address:
Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.
Other Jobs from United Bank Limited (UBL):
No more jobs from United Bank Limited (UBL)

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Description:

United Bank Limited (UBL) has announced job vacancy of Digital Customer Care Officer at Karachi.

The job responsibilities of Digital Customer Care Officer at United Bank Limited (UBL) are:

Key Responsibilities:
• A Digital Customer Care Officer is required to handle customer query within the standard time. The response rate/ target should be maintained as defined by the management
• Response quality as per defined standards. Also ensuring that Courtesy and Accuracy targets are met.
• Monitoring and following up with the concerned department who are responsible to resolve complaints and to close the same on Complaint Management & Tracking System.
• To highlight issues/problems/queries faced during complaint resolution to their respective team supervisors/ managers.
• To interact with the customers through suitable medium of communication as and when directed.
• To timely complete any additional tasks / initiatives assigned besides the routine daily day tasks.
• Attendance, Punctuality and manned minutes are completed to achieve the productivity target
• To escalate and follow-up on unresolved/ Open beyond TAT cases as per agreed escalation matrix.
• To make acknowledgement, follow up/interim calls to the customers.
• Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited. Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.

Qualification:

Minimum Education: Bachelor
• Minimum 01-year Contact Center/Banking Industry experience is required

Job Specific Skills:
• Having basic knowledge of customer services Must be able to perform tasks and provide responses within defined timelines.

Behavioral Skills:
• Good Communication Skills in English & Urdu Command and fluency in Urdu & English languages.


Experience:
• 0 - 1 Year


Employment Type:

  • This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More


Applications begins on:

  • The interested candidates/ job seekers can apply for the post of Digital Customer Care Officer at United Bank Limited (UBL) from November 18, 2024
.


Last Date to Apply:

  • The last date to apply for the post of Digital Customer Care Officer at United Bank Limited (UBL) is December 06, 2024.


How To Apply:

• Apply online on given link below.


Submit your application:

Start your new career with just one click! Apply online for this exciting opportunity.



Tags: Banking Job, Banking Jobs, Customer Service, Full-time, Regular, UBL


Frequently Asked Questions (FAQs)

Q: What are the Job Responsibilities of Digital Customer Care Officer at United Bank Limited (UBL)?
A: The Job Responsibilities of Digital Customer Care Officer at United Bank Limited (UBL) are:
 
• A Digital Customer Care Officer is required to handle customer query within the standard time. The response rate/ target should be maintained as defined by the management
• Response quality as per defined standards. Also ensuring that Courtesy and Accuracy targets are met.
• Monitoring and following up with the concerned department who are responsible to resolve complaints and to close the same on Complaint Management & Tracking System.
• To highlight issues/problems/queries faced during complaint resolution to their respective team supervisors/ managers.
• To interact with the customers through suitable medium of communication as and when directed.
• To timely complete any additional tasks / initiatives assigned besides the routine daily day tasks.
• Attendance, Punctuality and manned minutes are completed to achieve the productivity target
• To escalate and follow-up on unresolved/ Open beyond TAT cases as per agreed escalation matrix.
• To make acknowledgement, follow up/interim calls to the customers.
• Recognize that all customer and company information is confidential and proprietary and is provided to you for the exclusive purpose of servicing customer requests; any other use of this information is prohibited.  Confidential and proprietary information may not be copied, reproduced, or disseminated in any way.
 

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