District Operations Manager jobs at United Bank Limited (UBL) 2023

@ United Bank Limited (UBL)

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🎓 Bachelor Degree

🌏 Apply Online

🏦 Banking Jobs

📍 Pakistan

Description:

Job Location: Karachi

• Encouraging Branch staff to educate customers to use digital channels i.e. Internet Banking, Mobile Banking, ATM Services & Omni Channels to customer benefit and help bank to migrate traffic from branches.
• Achieving improvement in Audit Rating of Branches.
• Have close monitoring of ATM Operations and ensure the functionality 24/7.
• Ensure cleanliness for better Branch ambiance, Health Check visits & Mystery Shopping Results.
• Effective cash management with an objective to minimize cash holding at branches / CPCs / NBP/ATM & avoid SBP penalties.
• Implement the Daily Monitoring System of Dashboard at District Level ensuring strong follow-up with Branches in order to rectify the outstanding exceptions/alerts on Dashboard to maintain its weightage in the Score Card.
• Strict adherence to Bank`s Schedule of Charges with zero lose / leakage of Income.
• Ensure compliance of Bank`s SOPs in the branches.
• Accept and hold direct reports accountable for maintaining and growing current relationships and business volume.
• Ensure deployment of adequately skilled staff in line with required capacity plan
• Ensure implementation of laid down procedural check at assigned branches as scheduled, identifying, reporting and addressing non-compliance
• Ensure conducting regular skill gap analysis for all customer services staff, accurately identifying the evolving training needs and facilitating provisioning of required training
• Ensure close working relationship with the District Sales Manager to understand evolving service needs and adjust branch service delivery in a proactive manner
• Explore ways and means to establish/refine tactics for conducting regular service level reviews, branches business data and transaction data with a view to adjust tactics aimed at improving service delivery and promoting use of alternate service channels
• Optimize staffing within the district to meet or exceed service levels and continuously improving productivity
• Ensure adherence to Bank and State Bank regulations
• Participate and manage district budget associated with service delivery
• Responsible for implementation of security policies and measures issued by security services department
• Meeting with BOM to discuss possible improvements in customer service.
• Ensure timely, accurate and justified performance evaluations of all operations staff in respective district and in strong coordination with District Sales Manager in case of Charlie and Delta employees
• Being involved in staff recruitment and appraisals of all customer services staff irrespective of branch category
• Responsible for surprise checks, branch visits, verify SOD/EOD checklist and submission of DOM checklist of scheduled visit.
• Leading or supervising a team of customer service staff
• Effective Implementation of Sharia Compliance at all Branches, timely completion of Sharia trainings and also ensure to adhere the dress code policy as per the Sharia.
• Ensure initiating of strong monitoring in order to continuously push the Branches to achieve the best results in Score Card / KPI

Qualification:

• Minimum Education: Bachelor
• Minimum Experience: 5 - 7 Year

Employment Type:

• This job offered by United Bank Limited (UBL) is a Full-Time position. The possible benefits of Full-time positions include: Stability, Growth, and More
  

Applications begins on:

• The interested candidates/ job seekers can apply for the post of District Operations Manager at United Bank Limited (UBL) from August 18, 2023

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Last Date to Apply:

• The last date to apply for the post of District Operations Manager at United Bank Limited (UBL) is September 29, 2023.

Submit your application:

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