At PwC, our people in managed services focus on a variety of outsourced solutions and support clients in various functions. These professionals help organizations optimize their operations, reduce costs, and improve efficiency by managing essential processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. As a
Managed Services Delivery Generalist at
PwC, you will execute outsourced processes, such as interacting with clients and consumers; reviewing, enriching, and processing data; implementing and monitoring quality controls; and resolving escalations and inquiries. This role offers excellent
PwC career opportunities in
managed services with a
hybrid work model, focusing on
operational efficiency and
customer experience. Main responsibilities include:
- Act in the execution of outsourced processes and operational support to clients;
- Interact with clients and internal stakeholders;
- Support data analysis, review, enrichment, and processing activities;
- Implement and monitor quality controls and operational indicators;
- Support the handling of demands, escalations, and problem resolution;
- Ensure adherence to procedures, internal policies, and quality standards;
- Work in a collaborative environment, contributing to continuous process improvement;
- Support projects and activities focused on operational efficiency and customer experience.
Hybrid Model #LI-DNI
Eligibility / Qualification Required:
- Completed or in-progress higher education;
- Previous experience in operations, customer service, data analysis, administrative processes, or related areas will be considered a differential;
- Good analytical skills and attention to detail;
- Ability to work with different systems, processes, and tools;
- Intermediate knowledge of Office/Excel suite;
- English will be considered a differential.
Soft Skills:
- Proactive, organized, and collaborative profile;
- Ability to work in dynamic environments with multiple demands;
- Good verbal and written communication;
- Capacity for continuous learning and rapid adaptation;
- Sense of responsibility and commitment to quality;
- Active listening and good interpersonal relationships;
- Interest in professional development and career growth.
General Conditions:
General conditions for this position are not specified in the job description.
How to Apply:
Application instructions are not provided in the job description. Please refer to PwC's career portal or official website for details on how to apply.
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