At PwC Argentina, we help organizations build trust and solve complex challenges through audit, consulting, tax, and technology services, working with leading local and international clients. From PwC, we support this mission by designing, operating, and evolving critical technological solutions that directly impact the business. This role serves as the technical and operational leader of the ServiceNow platform, with a focus on CMDB, Discovery, asset management, and process automation. The role ensures the quality, stability, and continuous improvement of data and operations on the platform. Key Responsibilities include: Managing and optimizing CMDB, Discovery, IRE, IntegrationHub, and Service Graph. Leading projects for process improvement and data quality. Automating ITSM, GRC, front/back office operations. Acting as a technical leader in global transformation projects. Developing technical presentations and communications for stakeholders.
Eligibility / Qualification Required:
- 6+ years in IT Operations, quality control, and process improvement roles.
- ServiceNow Certifications: CSA, CAD, CIS (Event Management, ITSM, Discovery), ITIL v4.
- Experience with CSDM v3 and automation in enterprise environments.
- Graduate of an IT degree or similar.
- Advanced English proficiency.
- **Required Skills:** Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Influence, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support (+ 19 more skills not explicitly listed).
- **Travel Requirements:** Not Specified.
- **Available for Work Visa Sponsorship?** No.
- **Government Clearance Required?** No.
General Conditions:
General conditions are not explicitly provided in the text.
How to Apply:
Application details are not explicitly provided in the text. Please refer to PwC Argentina's official career portal for application instructions.
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