At PwC Uruguay, our purpose is to build trust in society and solve important problems. We are a network of firms present in 149 countries, with more than 370,000 people committed to providing quality services related to audit, tax and legal advice, and business consulting. This role, a
ServiceNow Senior Manager, serves as the technical and operational leader of the ServiceNow platform, focusing on CMDB, Discovery, asset management, and process automation. The role ensures the quality, stability, and continuous improvement of data and operations on the platform. Join our global IT network and contribute to digital transformation at PwC Uruguay.
Eligibility / Qualification Required:
Key Responsibilities:
- Manage and optimize CMDB, Discovery, IRE, IntegrationHub, and Service Graph.
- Lead data quality and process improvement projects.
- Automate ITSM, GRC, front/back office operations.
- Act as a technical leader in global transformation projects.
- Develop technical presentations and communications for stakeholders.
Candidate Profile:
- 6+ years in IT Operations, quality control, and process improvement roles.
- ServiceNow Certifications: CSA, CAD, CIS (Event Management, ITSM, Discovery), ITIL v4.
- Experience with CSDM v3 and enterprise automation environments.
- Bachelor's degree (Licenciatura) in IT or similar field.
- Advanced English proficiency.
Additional Requirements:
- Understanding of the importance of correct information management.
- Knowledge in information security and data protection.
- Correct management of information security.
Skills:
- Accepting Feedback
- Active Listening
- Analytical Thinking
- Coaching and Feedback
- Communication
- Computer Engineering
- Computer Program Installation
- Computer Programming
- Computer Technical Support
- Creativity
- Embracing Change
- Emotional Regulation
- Empathy
- Enterprise Architecture
- Incident Management and Resolution (IMR)
- Inclusion
- Influence
- Information and Communications Technology (ICT)
- Intellectual Curiosity
- IT Infrastructure Upgrades
- IT Operations
- IT Operations Management
- IT Project Lifecycle
- IT Support
- (+ 19 additional skills)
General Conditions:
All qualified individuals will be considered for employment at PwC regardless of ethnicity; creed; color; religion; nationality; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital status, or any other condition protected by law. PwC is proud to be an inclusive organization and to provide equal opportunities. In accordance with Law 19691 and Decree 73/019, applicants who meet the requested competencies will be considered without distinction. PwC is committed to fostering a diverse and inclusive workplace.
How to Apply:
The text provided does not specify the application method, required documents, or submission details. Please refer to PwC Uruguay's official career page or the original job posting source for complete application instructions.
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