ETIC, Operations Excellence Specialist - Senior Associate

Eligibility / Qualification Required:

Key Responsibilities:

• Provide comprehensive operational support to the alliance driver and team meeting coordination, project tracking, and governance support (incl., contracts, contacts, rhythm of business).
• Develop and maintain high-quality stakeholder deliverables (presentations, reports, newsletters, standardized templates).
• Support alliance drivers in preparing and driving joint initiatives and leadership meetings; with alliance territory drivers and other stakeholders.
• Support the preparation of internal and external reporting related to alliance activities (e.g., funding, certifications, financials etc)
• Analyze internal performance data and conduct research to inform strategic decision-making.
• Take ownership of pipeline management and hygiene for opportunities within both PwC and alliance partner systems at the EMEA level providing support to local territories.
• Support centralized content management by curating, maintaining, and standardizing assets (e.g. case studies, client references, and win stories), templates and comms channels.
• Assist in planning and execution of events aligned to Alliance Drivers’ priorities, ensuring smooth delivery and timely reporting of engagement data.
• Ensure process compliance, record-keeping, and alignment with PwC standards.

Skills & Qualifications:

• 3–5 years of experience in business operations, stakeholder management, or program coordination, ideally in a professional services or technology alliance environment.
• Proficiency in Microsoft 365 suite (PowerPoint, Excel, Word, Sharepoint, Teams and Outlook).
• Strong stakeholder management skills and ability to work in a matrix environment, confident working with senior stakeholders.
• Proven ability to translate data into actionable insights and support strategic decision-making.
• Ability to work effectively in team environments, contributes to shared goals, and builds strong working relationships across functions and levels.
• Strong project management and prioritization skills
• Excellent communication skills (written and verbal) with experience creating executive-ready materials.
• Highly organized, detail-oriented, proactive, and committed to delivering high-quality work.

What Sets You Apart (Preferred Skills):

• Experience in Alliance ecosystems (SAP, Oracle, Salesforce, AWS, Google, Microsoft).
• Salesforce CRM knowledge (ideally but can be trained)
• Experience with data visualization and business intelligence tools (e.g., Power BI)
• Exposure to project management methodologies and operational process improvement
• Exposure to consulting or professional services environment
• Strong problem-solving ability with the flexibility to adapt to changing priorities

Education:

• Degrees/Field of Study required: Not Specified
• Degrees/Field of Study preferred: Not Specified

Certifications:

• Not Specified

Required Skills (Keywords):

• Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Requirements Analysis, Commercial Transactions, Communication, Contract Dispute Resolution, Contract Lifecycle Management, Contract Management, Contract Negotiation, Contractual Agreements, Contractual Compliance Monitoring, Contractual Risk Management, Cost Analysis, Cost Management, Creativity, Customer Liaison, Embracing Change, Emotional Regulation, Empathy, Inclusion, Indirect Sourcing, Industry Trend Analysis

Optional Skills:

• Other optional skills were indicated but not fully detailed in the provided text ("{+ 26 more}").

Desired Languages:

• Not Specified

Travel Requirements:

• Not Specified

Available for Work Visa Sponsorship?

• No

Government Clearance Required?

• No

General Conditions:

How to Apply: