AI Adoption Lead

Eligibility / Qualification Required:

Responsibilities (What you will do):

• Lead adoption programmes for clients deploying Microsoft 365 Copilot, from planning through to measurable take-up.
• Design and run change management approaches; communication, training, champion networks and follow-up. Tailored to each organisation.
• Build and coach champion communities and deliver workshops and enablement sessions for end users and their managers.
• Define adoption metrics and track them, using usage data to show progress and to adjust the approach where it is not working.
• Translate adoption results into business terms, so that sponsors and leadership can see the return on their investment.
• Advise clients on responsible use, including data protection, governance and the obligations that come with the EU AI Act.
• Work alongside our technical specialists, keeping the focus on people and ways of working rather than configuration.
• Support proposals and pre-sales on a limited basis, shaping adoption approaches, contributing to bids and scoping new work. (This role does not carry account management responsibility.)
• Mentor more junior colleagues and contribute to the methods and materials the practice reuses across engagements.

Minimum Requirements (Who you are):

• Five to eight years of relevant professional experience, including a clear track record in technology adoption and change management.
• You have led at least one organisation through an AI or digital transformation, ideally from start to finish.
• Practical experience with Microsoft 365 Copilot adoption, or with adoption of comparable enterprise tools.
• A structured approach to change management for example Prosci or ADKAR, or an equivalent you can explain and apply.
• Experience working directly with clients and senior stakeholders, including at executive level.
• Comfortable defining adoption metrics and working with usage data to steer a programme.
• A consulting or advisory background, or comparable experience delivering in a client-facing or project environment.

Key Competencies (What makes you effective):

• You communicate clearly and adapt your message to the audience, from end users to executives.
• You take initiative and ownership, and you move things forward without waiting to be asked.
• You are comfortable with ambiguity and early-stage work, where the path is not yet defined.
• You build trust quickly and bring people with you, rather than relying on authority.

Languages:

• Dutch and English: required, spoken and written, to a professional standard.
• French: a strong advantage, given our client base.

Preferred Qualifications (Nice to have):

• Relevant Microsoft certifications, and a change management certification such as Prosci.
• Experience across both public and private sector clients.
• Familiarity with the wider Microsoft 365 and Power Platform landscape.

Certifications:

• Relevant Microsoft certifications.
• A change management certification such as Prosci.

Required Skills:

• Accepting Feedback
• Active Listening
• Agent Orchestration
• AI-Powered Contact Center Solutions
• Analytical Thinking
• AWS Bedrock
• Azure AI Services
• Coaching and Feedback
• Communication
• Context Engineering
• Conversational Programming
• Creativity
• Data Science
• Embracing Change
• Emotional Regulation
• Empathy
• Generative AI
• Google Vertex AI
• Inclusion
• Intellectual Curiosity
• LangChain
• LangGraph
• Learning Agility
• LLM APIs {+ 17 more}

Other Practical Details:

• Based in Belgium, with a hybrid working arrangement.
• Regular travel to client sites within Belgium, and occasional travel within EMEA.
• Government Clearance Required: Yes.

General Conditions:

How to Apply: