Founded in 2021, the Technology Acceleration Center of Tunis (TAC) leverages Tunisia's strengths to enhance the delivery capabilities of PwC France and Maghreb. Geographical proximity, the competence of its engineers, and their mastery of the French language are some of the arguments that convinced the firm to invest in this technology acceleration center, located 2h30 from Paris. The Technology Acceleration Center of Tunis today comprises more than 230 collaborators spread across practices. These teams operate as « one team » with the French teams and constitute true extensions of their delivery capacity, with a focus on technological professions (BA, Integration, Parameterization, QA/Testing, Recipe, Project Management, Training…). Organized in parallel with our strategic alliances, the TAC currently represents five practices: Consulting - InsuranceTech (Guidewire and RGI), SAP, Microsoft, Salesforce & Data - to which the extension of Digitech France & Maghreb is added. The technological expertise of the TAC allows us to intervene on several types of projects:
- End-to-end and in direct interface with the client
- Capacity reinforcement on a mixed setup
The position is attached to the Data Office within Digitech in the IFS (Internal Firm Services) service line. The Data Operations team handles about twenty services focused on the quality of data concerning PwC France & Maghreb clients. It consists of about ten collaborators distributed between France and Tunisia. Its internal clients are the service lines that trust us to update their client data and ensure its quality in support of PwC's activities (Audit, Consulting, etc.). This role involves leading the Data Operations team, driving operational performance, supporting the team, and contributing to production and transformation programs.
Key Responsibilities:
Leading the Data Operations Team:
- Manage the Data Operations team at TAC.
- Animate team rituals (meetings, synchronizations).
- Conduct annual appraisals and performance monitoring.
- Drive skill development (coaching, development plans).
- Monitor and prioritize workload, balancing capacities.
- Act as the local HR contact (leave, onboarding, team life).
Driving Operational Performance:
- Monitor delivery KPIs (quality, deadlines, etc.) and ensure a high level of execution.
- Identify bottlenecks and friction points in flows and processes.
- Identify continuous improvement plans.
Team Support:
- Act as an escalation point for complex cases.
- Guarantee internal client service quality.
- Instill a culture of excellence and accountability.
Contributing to Production:
- Process requests from the Data Operations team's service catalog.
- Improve data quality (controls, remediation, monitoring).
- Document and standardize procedures to ensure sustainability.
- Be an operational role model, promote best practices, and provide support as needed.
Ensuring Continuity with the Data Office Management Team:
- Ensure fluid and consistent communication between Crystal Park and TAC in both directions.
- Act for the "One Team" (a single team with the same objectives).
- Escalate complex issues and difficulties.
Participation in the Transformation Program:
- Contribute and get involved in the following projects:
- Evolution of the operating model.
- Evolution of data quality controls.
- Automation of activities (RPA).
- Integration of AI into processes.
Eligibility / Qualification Required:
- Minimum Bac+5, from an engineering or management school, or equivalent.
- Significant experience (minimum 7–10 years) with at least 4–5 years in a management role.
- Prior experience in a nearshore, offshore, or multi-site environment is highly appreciated.
- Bilingual French with a good professional English level.
- Knowledge of the Big 4 model or structured large groups would be a plus.
Required Skills:
Technical:
- Knowledge of data environments (data operations, data quality, analytics, or governance) would be a plus.
- Mastery of steering, activity monitoring, and reporting tools.
- Experience in hierarchical team management.
Behavioral:
- Benevolent but demanding leadership.
- Excellent intercultural communication skills.
- Ability to arbitrate, structure, and upskill junior to intermediate profiles.
- Acute sense of diplomacy, mediation, and pedagogy.
- Strong customer service orientation.
General Conditions:
General conditions are not specified in the provided text.
How to Apply:
Application details are not specified in the provided text. Please refer to the original job posting for application instructions and required documents.
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