PwC, a multidisciplinary firm, brings together 7,000 employees in France and the Maghreb, within a global network of over 364,000 people in 136 countries. Every day, we perform jobs of excellence to achieve our ambition: to be useful to our clients and accelerators of movement. In a constantly evolving world, we invest in the development of our teams with a strong value proposition: Grow here. Go further. A global commitment to support our talents in the evolution of their skills. We are seeking expertise, of course. But above all, curious, passionate personalities, ready to embody the behaviors of the PwC Professional, our common framework that guides how we work together. Recognized Top Employer for the 6th consecutive year, PwC is committed to offering an inclusive and disability-friendly work environment, where everyone can fully collaborate and have an impact. If you need specific accommodations for the recruitment interview, please let us know.
If you are convinced that the energy transition also involves a deep digitalization of customer relationships and the commercial chain (CRM, customer care, pricing, billing & invoicing) and you are passionate about the digital energy ecosystem, then this opportunity is for you. Our Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operational models and digital roadmaps to piloting digital transformation programs from the upstream framing phases to the operational implementation of digital platforms. We intervene on structuring subjects, at the crossroads of business, IT, and data challenges, in a context marked by the arrival of new disruptive players, evolving customer expectations, new offers related to the energy transition, and opportunities offered by AI to simultaneously improve customer experience and our clients' performance.
As Director Energy & Utilities – Digital Customer Transformation (B2B/B2C), you play a key role in the design, steering, and success of complex digital transformations:

• Define digital operational models for B2B/B2C customer relationships and the commercial chain focused on customer satisfaction and performance, integrating AI changes at their core.
• Conduct maturity diagnostics and design digital roadmaps for customer relationships and the commercial chain (CRM, Customer Care, Pricing, Billing & invoicing).
• Architect and steer large-scale digital transformation programs, ensuring both functional framing and architecture, alignment between business needs and technological solutions, and program implementation.

You will also contribute to:

• Commercial development of the Digital Energy & Utilities team.
• Growth, skill development of teams, and supervision of a rapidly growing team.
• Production of Thought Leadership (Offers, viewpoints, articles...).

With the entire Management Group, you define and lead our team and our development plan.

Eligibility / Qualification Required:

• Graduate of an engineering or business school, or university graduate with a 3rd cycle degree.
• Over 12 years of experience in consulting, with at least 7 years in roadmap definition, framing, and project management for B2B/B2C client relationship digitalization and CRM redesign, or billing platforms for energy.
• Knowledge of one or more solutions/platforms such as SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken or Kaluza and concrete experience in integrating AI (business use cases, automation, … ) in these contexts.
• Significant experience as a project manager and team management with annual budgets over €2M and team sizes of more than 10 people.
• Demonstrated ability in commercial development and customer relationship management with an appetite for digital and new technologies in general.
• Comfortable in demanding, complex, and innovative environments.
• Excellent communication skills in French and English.

General Conditions:

Your advantages:

• An innovative technological environment: access to cutting-edge tools like the Tech Lab, Copilot M365, and the AI Factory to shape the world of tomorrow.
• Exceptional learning and development opportunities, thanks to our intelligent training platform and our culture of continuous feedback.
• A stimulating performance cycle, aligned with the PwC Professional framework, to help you achieve your goals and aim for excellence day after day.
• A positive and inclusive work environment to allow you to be fully yourself and collaborate effectively in serving our clients (parenthood programs, gender equity, Be Well, Work Well health and well-being, LGBT+ inclusion, and maintaining employment for people with disabilities).

To learn more about our benefits, visit our dedicated page.

How to Apply:

To enable you to have a smooth and transparent experience, our recruitment process takes place in several stages:

• Online evaluation with a skills test and/or an English test.
• HR interview.
• Meetings with operational teams (one or more physical interviews).
• Information verification: before hiring, a specialized organization will verify the elements on your CV.

View Official Posting & Apply