Job Overview
Role: Hotel Assistant Manager. Category: Front Office and Guest Experience. Location: Four Seasons Dalian Dalian Liaoning China.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Dalian is situated in the beautiful coastal city of Dalian, nestled in the heart of the Donggang CBD in Northern China. Adjacent to the bustling Renmin Road business district and the International Conference Center, this vital hub encompasses important industries such as business, finance, information, headquarters economy, and tourism sightseeing, marking it as a significant economic core area in Dalian. The hotel features six distinctive restaurants and bars, located on the first floor and floors 39 to 41. These diverse establishments encompass Chinese, Western, and Japanese culinary styles, along with an exquisite bakery, a specialty bar, and a lobby lounge with skyline views, offering an indulgent city lifestyle. The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大è¿åå£æ£å¨å¯»æ¾ä½ - 对工ä½å ·ææ大ççæ ï¼çç±ä½ æä»äºçèä¸ã We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: æ们èç¨å¤å¥ä¸è¿ç人æä½å¹è®ï¼å¨ä¸ä¸ªè½ä»¤ä»ä»¬å°½å±æé¿çå·¥ä½ç¯å¢ä¸, 让ä»ä»¬åæ¥åºç±»æèçå·¥ä½è¡¨ç°ãæ们çä¼ä¸æååè²äºæåçäºä¸ï¼å¹¶ç»äºå¤æ¹é¢çåæ¥ãæ们å¸ææ们çåäºè½å¤: Commitment to supportive teamwork and open communication æ¥æè¯å¥½çå¢éåä½ç²¾ç¥ï¼å¹¶ç æ欲è¨çæ²é Responsibility for ongoing enhancement of their skills and performance æç»çæé«ä»ä»¬çå·¥ä½æå·§åè¡¨ç° Recognition of personal accountability for their own actions and the outcomes of those actions è½å¤æè¯å°èªå·±è¡ä¸ºæ代表ç责任åä¼å¯¼è´çåæ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company å åäºè§£èªå·±è¡ä¸ºä¼å¯¹å®¢äººãåäºä»¥åå ¬å¸ç形象产ççå½±å Join Our Teamå å ¥æ们 We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazineâs 100 Best Companies to work for since 1998. æ们ç信念ï¼é¦éäºå¦ä½äºç¸å¯¹å¾ ï¼å½¼æ¤æ ç«æ¦æ ·, å¨ä¸å®¾å®¢ï¼åä¸ä¼ä¼´ååäºé´ç交å¾ä¹ä¸ï¼æ们è´å寻æ±äºç¸æ²éè° è§£çæ¹å¼ï¼ä¹å¸æè½å¤ å¾å°å«äººåæ ·çå¯¹å¾ åå£é åºååå·¥æä¾å客人ä¸æ ·çå ³æï¼åå£é åºä» 1998 å¹´èµ·ãè·âè´¢å¯âæå¿è¯ä¸ºä¸ç¾å®¶æçæ³çå·¥ä½æºæä¹ä¸ã Key Responsibilities 主è¦å·¥ä½èè´£ 1. Manages the staff at the Front Desk. 2. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. 3. Assures that all financial and credit procedures are followed. 4. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. 1. 管çåå°åå·¥ã 2. ä¸éå®åé¤é¥®é¨é¨åè°å®¢äººå ¥ä½ã离åºå账款è¦æ±ã 3. ç¡®ä¿ææè´¢å¡åä¿¡è´·ç¨åºçå¤çã 4. 解å³é åºåççä»»ä½å®¢è¯ï¼ 以é«è´¨éçå¾ å®¢ä¹éåä¸ä¸ç²¾ç¥å¤çå客人çæ¯ä¸æ¬¡äºå¨ã Preferred Skill and Qualification ä»»èè¦æ± 1.College graduate or Certificate. 2.At least have two years related working experience. 3.Requires reading, writing and oral proficiency in the English language. 4.Good Communications skills and Computer skills. 5.Has strong leadership and strong inter-personal skills. 1.大ä¸æ以ä¸å¦åã 2.è³å°2年以ä¸ç¸å ³å·¥ä½ç»éªã 3.çç»çè±è¯å£è¯ã书ååé 读è½åã 4.è¯å¥½çæ²éåçµè使ç¨è½åã 5.ä¼ç§çé¢å¯¼è½åå人é 交å¾è½åã Learn more about what it is like to work at Four Seasons â Visit us: æ³è¦äºè§£æ´å¤ï¼è¯·ç»å½ä»¥ä¸ç½ç«å¹¶å ³æ³¨æä»¬ï¼ åå£é åºå®ç½èä¸æºä¼ï¼http://jobs.fourseasons.com/ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Dalian is situated in the beautiful coastal city of Dalian, nestled in the heart of the Donggang CBD in Northern China. Adjacent to the bustling Renmin Road business district and the International Conference Center, this vital hub encompasses important industries such as business, finance, information, headquarters economy, and tourism sightseeing, marking it as a significant economic core area in Dalian. The hotel features six distinctive restaurants and bars, located on the first floor and floors 39 to 41. These diverse establishments encompass Chinese, Western, and Japanese culinary styles, along with an exquisite bakery, a specialty bar, and a lobby lounge with skyline views, offering an indulgent city lifestyle. The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大è¿åå£æ£å¨å¯»æ¾ä½ - 对工ä½å ·ææ大ççæ ï¼çç±ä½ æä»äºçèä¸ã We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates: æ们èç¨å¤å¥ä¸è¿ç人æä½å¹è®ï¼å¨ä¸ä¸ªè½ä»¤ä»ä»¬å°½å±æé¿çå·¥ä½ç¯å¢ä¸, 让ä»ä»¬åæ¥åºç±»æèçå·¥ä½è¡¨ç°ãæ们çä¼ä¸æååè²äºæåçäºä¸ï¼å¹¶ç»äºå¤æ¹é¢çåæ¥ãæ们å¸ææ们çåäºè½å¤: Commitment to supportive teamwork and open communication æ¥æè¯å¥½çå¢éåä½ç²¾ç¥ï¼å¹¶ç æ欲è¨çæ²é Responsibility for ongoing enhancement of their skills and performance æç»çæé«ä»ä»¬çå·¥ä½æå·§åè¡¨ç° Recognition of personal accountability for their own actions and the outcomes of those actions è½å¤æè¯å°èªå·±è¡ä¸ºæ代表ç责任åä¼å¯¼è´çåæ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company å åäºè§£èªå·±è¡ä¸ºä¼å¯¹å®¢äººãåäºä»¥åå ¬å¸ç形象产ççå½±å Join Our Teamå å ¥æ们 We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazineâs 100 Best Companies to work for since 1998. æ们ç信念ï¼é¦éäºå¦ä½äºç¸å¯¹å¾ ï¼å½¼æ¤æ ç«æ¦æ ·, å¨ä¸å®¾å®¢ï¼åä¸ä¼ä¼´ååäºé´ç交å¾ä¹ä¸ï¼æ们è´å寻æ±äºç¸æ²éè° è§£çæ¹å¼ï¼ä¹å¸æè½å¤ å¾å°å«äººåæ ·çå¯¹å¾ åå£é åºååå·¥æä¾å客人ä¸æ ·çå ³æï¼åå£é åºä» 1998 å¹´èµ·ãè·âè´¢å¯âæå¿è¯ä¸ºä¸ç¾å®¶æçæ³çå·¥ä½æºæä¹ä¸ã Key Responsibilities 主è¦å·¥ä½èè´£ 1. Manages the staff at the Front Desk. 2. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. 3. Assures that all financial and credit procedures are followed. 4. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism. 1. 管çåå°åå·¥ã 2. ä¸éå®åé¤é¥®é¨é¨åè°å®¢äººå ¥ä½ã离åºå账款è¦æ±ã 3. ç¡®ä¿ææè´¢å¡åä¿¡è´·ç¨åºçå¤çã 4. 解å³é åºåççä»»ä½å®¢è¯ï¼ 以é«è´¨éçå¾ å®¢ä¹éåä¸ä¸ç²¾ç¥å¤çå客人çæ¯ä¸æ¬¡äºå¨ã Preferred Skill and Qualification ä»»èè¦æ± 1.College graduate or Certificate. 2.At least have two years related working experience. 3.Requires reading, writing and oral proficiency in the English language. 4.Good Communications skills and Computer skills. 5.Has strong leadership and strong inter-personal skills. 1.大ä¸æ以ä¸å¦åã 2.è³å°2年以ä¸ç¸å ³å·¥ä½ç»éªã 3.çç»çè±è¯å£è¯ã书ååé 读è½åã 4.è¯å¥½çæ²éåçµè使ç¨è½åã 5.ä¼ç§çé¢å¯¼è½åå人é 交å¾è½åã Learn more about what it is like to work at Four Seasons â Visit us: æ³è¦äºè§£æ´å¤ï¼è¯·ç»å½ä»¥ä¸ç½ç«å¹¶å ³æ³¨æä»¬ï¼ åå£é åºå®ç½èä¸æºä¼ï¼http://jobs.fourseasons.com/ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
Eligibility and qualification requirements are listed in the official Workday posting.
How to Apply:
Apply online through the official Four Seasons Workday page.
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