Job Overview
Role: SPA GRO æ°´çä¸å¿å®¾å®¢å ³ç³»ä¸»ä»». Category: Spa and Recreation. Location: Four Seasons Hangzhou Hangzhou Zhejiang China.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of Chinaâs timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, âIn the universe, there is heaven; on earth, there is Hangzhou.â Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Shaâs private-dining rooms. About the role: å ³äºèä½ï¼ Provide professional service for any guest (male or female) including benefits, indications & contraindications. Organize and schedule all guests booking. This role is part of Spa department, reporting into Spa Manager. 为任ä½å®¢äººæä¾ä¸ä¸æå¡ï¼å æ¬ä»ç»æå¡é¡¹ç®ççå¤ãéåºçåç¦å¿çãå®æ并è§åææ客人çé¢è®¢ã该èä½å±äºæ°´çé¨é¨ï¼åæ°´çç»çæ±æ¥ã What you will do: å²ä½èè´£ï¼ The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions. è½å¤æä½æ°´çé¢è®¢ç³»ç»ï¼Spa RAç³»ç»ï¼ä»¥åææå ¶ä»æ°´ç管ç软件åè½ï¼ The ability to upsell treatments to guests when booking å¨å®¢äººé¢è®¢æ¶è½å¤åå ¶æ¨èå级æå¡é¡¹ç® The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area. è½å¤ç¡®ä¿æ°´çåå°åºåçè£ é¥°å§ç»ä¿ææ¸ æ°å¹¶ç¬¦åæ å The ability to handle guest complaints and to notify spa management. è½å¤å¤ç客人æè¯å¹¶åæ¶éç¥æ°´ç管çå±ã What you bring: å²ä½è¦æ±ï¼ Minimum 1 yearsâ experience in related position with Four Seasons or other organization è³å°1å¹´äºåå£é åºæå½é äºæ级é åºåçèä½å·¥ä½ç»éªã Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. éè¦å ·å¤æä½çµè设å¤çç¥è¯æè½åï¼å æ¬æåå¤çåçµåè¡¨æ ¼è½¯ä»¶ã Good knowledge of Word, Excel and PowerPoint çç»ææ¡ WordãExcel å PowerPointã Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation å ·æè¾å¼ºç人é æ²éè½åï¼è½å¤æ ¹æ®è¿è¥éæ±çååå®æå·¥ä½ä¼å 顺åºå¹¶çµæ´»éåºã Requires basic computer skills for online training éè¦å ·å¤åºæ¬ççµèæä½æè½ï¼ä»¥ä¾¿è¿è¡å¨çº¿å¹è® Requires reading, writing and oral proficiency in the English and Chinese language éè¦å ·å¤ä¸è±æçé 读ãåä½åå£è¯è½åï¼ Has the ability to anticipate and prioritize the needs of the guest proactively è½å¤ä¸»å¨é¢å¤å¹¶ä¼å å®æ客人çéæ±ï¼ Is energetic and has a professional approach to his/her craft ç²¾åå æ²ï¼å¹¶ä»¥ä¸ä¸çæåº¦å¯¹å¾ èªå·±çå·¥ä½ã What we offer: ç¦å©å¾ éï¼ â¢ Competitive Salary, wages and benefits â¢ å ·æç«äºåçèªèµåç¦å©ä½ç³» ⢠Excellent Training and Development opportunities ⢠å®åçå¹è®ä¸åå±æºä¼ ⢠Complimentary Accommodation at other Four Seasons Hotels and Resort â¢ å ¨çåå£é åºå度åæçå è´¹ä½å®¿ç¤¼éã ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠åå·¥å¶æå 费干æ´æå¡ â¢ Complimentary Employee Meals ⢠å è´¹å工工ä½é¤ ⢠Employee activities ⢠丰å¯å¤å½©çåå·¥æ´»å¨ Schedule & Hours: å·¥ä½æ¶é´å®æï¼ â¢ This is a full-time position ⢠è¿æ¯ä¸ä¸ªå ¨èèä½ã ⢠The working hours will primarily be daytime, during weekdays and weekends.⯠⢠工ä½æ¶é´ä¸»è¦æ¯å¨ç½å¤©ï¼å æ¬å·¥ä½æ¥åå¨æ«ã /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
Role responsibilities are listed in the official Workday posting.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of Chinaâs timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, âIn the universe, there is heaven; on earth, there is Hangzhou.â Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Shaâs private-dining rooms. About the role: å ³äºèä½ï¼ Provide professional service for any guest (male or female) including benefits, indications & contraindications. Organize and schedule all guests booking. This role is part of Spa department, reporting into Spa Manager. 为任ä½å®¢äººæä¾ä¸ä¸æå¡ï¼å æ¬ä»ç»æå¡é¡¹ç®ççå¤ãéåºçåç¦å¿çãå®æ并è§åææ客人çé¢è®¢ã该èä½å±äºæ°´çé¨é¨ï¼åæ°´çç»çæ±æ¥ã What you will do: å²ä½èè´£ï¼ The ability to operate the Spa RA system for spa reservations and all other Spa Soft functions. è½å¤æä½æ°´çé¢è®¢ç³»ç»ï¼Spa RAç³»ç»ï¼ä»¥åææå ¶ä»æ°´ç管ç软件åè½ï¼ The ability to upsell treatments to guests when booking å¨å®¢äººé¢è®¢æ¶è½å¤åå ¶æ¨èå级æå¡é¡¹ç® The ability to ensure all decoration always looks fresh and to Standards within the Spa reception area. è½å¤ç¡®ä¿æ°´çåå°åºåçè£ é¥°å§ç»ä¿ææ¸ æ°å¹¶ç¬¦åæ å The ability to handle guest complaints and to notify spa management. è½å¤å¤ç客人æè¯å¹¶åæ¶éç¥æ°´ç管çå±ã What you bring: å²ä½è¦æ±ï¼ Minimum 1 yearsâ experience in related position with Four Seasons or other organization è³å°1å¹´äºåå£é åºæå½é äºæ级é åºåçèä½å·¥ä½ç»éªã Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software. éè¦å ·å¤æä½çµè设å¤çç¥è¯æè½åï¼å æ¬æåå¤çåçµåè¡¨æ ¼è½¯ä»¶ã Good knowledge of Word, Excel and PowerPoint çç»ææ¡ WordãExcel å PowerPointã Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation å ·æè¾å¼ºç人é æ²éè½åï¼è½å¤æ ¹æ®è¿è¥éæ±çååå®æå·¥ä½ä¼å 顺åºå¹¶çµæ´»éåºã Requires basic computer skills for online training éè¦å ·å¤åºæ¬ççµèæä½æè½ï¼ä»¥ä¾¿è¿è¡å¨çº¿å¹è® Requires reading, writing and oral proficiency in the English and Chinese language éè¦å ·å¤ä¸è±æçé 读ãåä½åå£è¯è½åï¼ Has the ability to anticipate and prioritize the needs of the guest proactively è½å¤ä¸»å¨é¢å¤å¹¶ä¼å å®æ客人çéæ±ï¼ Is energetic and has a professional approach to his/her craft ç²¾åå æ²ï¼å¹¶ä»¥ä¸ä¸çæåº¦å¯¹å¾ èªå·±çå·¥ä½ã What we offer: ç¦å©å¾ éï¼ â¢ Competitive Salary, wages and benefits â¢ å ·æç«äºåçèªèµåç¦å©ä½ç³» ⢠Excellent Training and Development opportunities ⢠å®åçå¹è®ä¸åå±æºä¼ ⢠Complimentary Accommodation at other Four Seasons Hotels and Resort â¢ å ¨çåå£é åºå度åæçå è´¹ä½å®¿ç¤¼éã ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠åå·¥å¶æå 费干æ´æå¡ â¢ Complimentary Employee Meals ⢠å è´¹å工工ä½é¤ ⢠Employee activities ⢠丰å¯å¤å½©çåå·¥æ´»å¨ Schedule & Hours: å·¥ä½æ¶é´å®æï¼ â¢ This is a full-time position ⢠è¿æ¯ä¸ä¸ªå ¨èèä½ã ⢠The working hours will primarily be daytime, during weekdays and weekends.⯠⢠工ä½æ¶é´ä¸»è¦æ¯å¨ç½å¤©ï¼å æ¬å·¥ä½æ¥åå¨æ«ã /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
Apply Now