Home / Jobs / Four Seasons Hotel, China / Core GRO é¢å®é讯ä¸å Core GRO é¢å®é讯ä¸å Four Seasons Hotel, China Tianjin Job Alert Share Apply with assistance We submit your application, review your CV, and handle the paperwork. From PKR 500. Login How it works → Job OverviewRole: Core GRO é¢å®é讯ä¸å. Category: Front Office and Guest Experience. Location: Four Seasons Tianjin Tianjin Tianjin China.Key Responsibilities:About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotelâs phone and operating systems. ä½ä¸ºå¯¹é åºç第ä¸åæ´ä½å°è±¡ï¼é¢è®¢é讯é¨æçç¹æ®çèè´£ã ä½ä¸ºé åºç声é³ï¼é¢å®é讯ååºç¡®ä¿å æ¬é åºçµè¯ä»¥åæä½ç³»ç»å¨å çææéè®¯æ¸ éè¿è¡ç éã What you will do The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone. Due to the central core nature of this position, the Core GRO also acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available. The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service. é¢å®é讯åè´è´£æä¾é åºç综åä¿¡æ¯åéå°ç´§æ¥æ åµæ¶ï¼éè¿çµè¯èç³»ç¸å ³äººå为æ¥çµè æä¾å¸®å©ã ç±äºè¿ä¸ªèä½çæ ¸å¿æ§è´¨ï¼å½å®¢æ¿åè°åä¸å¨æ¶ï¼é¢å®é讯åä¹ä¼å å½å好èæ礼è²ç客æ¿å¢éæåã é讯é¢å®é¨çç£æ´ä¸ªæå¡æµç¨ï¼ç¡®ä¿ä½åºå®¢äººæ¥çµå客æ¿è¦æ±å¯ä»¥å¨è§å®æ¶é´å æç §åå£æ åæ£ç¡®å¤çã æ们æ£å¨å¯»æ¾å¯¹å®¢æå¡æ亲åæç人ï¼ä½ å°ä¼æ¯é£ä¸ªå ·å¤ä¼ç§çµè¯æ巧以åä¸ä¸å¯¹å®¢æå¡ç»éªï¼åæ¶è½å¤çå¤é¡¹ä»»å¡ï¼è§£å³é®é¢ï¼æå ·é åºæå¡ç忱ç人ã What you bring Exceptional communication skills and command of English language Additional language a definite asset for career growth Completion of Post-Secondary Education in Hospitality or related field. Previous Experience in Reservations and/or Front Office on High Volume Call Center Strong Customer Service, Multi-tasking, and Communication Skills. è¯å¥½çè±è¯æ²éè½åã é¢å¤çè¯ç§å¯ä½ä¸ºäºä¸åå±çæå©æ¡ä»¶ã å ·å¤é åºç®¡çæè ç¸å ³é¢åçé«çæè²å¦åã æé¢å®æè åå çé«é¢çå¤çæ¥çµçå·¥ä½ç»éªã è¾å¼ºç客æ·æå¡ï¼å¤ä»»å¡å¤ç以åæ²éæè½ã What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals å ·æç«äºåçèªèµãå·¥èµä»¥åå ¨é¢çç¦å© ä¼è´¨çå¹è®ä¸åå±æºä¼ å¨å ¨çææåå£é åºä½å®¿å¯äº«ååå·¥ææ£ åå·¥å¶æå¯äº«åå 费干æ´æå¡ å è´¹åå·¥é¤ Schedule & Hours: Flexible çµæ´»æç /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.Eligibility / Qualification Required:About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over. About the role As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core GRO ensures that all communication channels operate flawlessly, including the hotelâs phone and operating systems. ä½ä¸ºå¯¹é åºç第ä¸åæ´ä½å°è±¡ï¼é¢è®¢é讯é¨æçç¹æ®çèè´£ã ä½ä¸ºé åºç声é³ï¼é¢å®é讯ååºç¡®ä¿å æ¬é åºçµè¯ä»¥åæä½ç³»ç»å¨å çææéè®¯æ¸ éè¿è¡ç éã What you will do The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone. Due to the central core nature of this position, the Core GRO also acts as the friendly and courteous voice of Housekeeping Team when Housekeeping Coordinator is not available. The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. We are looking for an individual who poses an affinity for guest service! You will be an experienced customer service professional with excellent phone skills, ability to multitask, problem solve, and have a passion for hospitality service. é¢å®é讯åè´è´£æä¾é åºç综åä¿¡æ¯åéå°ç´§æ¥æ åµæ¶ï¼éè¿çµè¯èç³»ç¸å ³äººå为æ¥çµè æä¾å¸®å©ã ç±äºè¿ä¸ªèä½çæ ¸å¿æ§è´¨ï¼å½å®¢æ¿åè°åä¸å¨æ¶ï¼é¢å®é讯åä¹ä¼å å½å好èæ礼è²ç客æ¿å¢éæåã é讯é¢å®é¨çç£æ´ä¸ªæå¡æµç¨ï¼ç¡®ä¿ä½åºå®¢äººæ¥çµå客æ¿è¦æ±å¯ä»¥å¨è§å®æ¶é´å æç §åå£æ åæ£ç¡®å¤çã æ们æ£å¨å¯»æ¾å¯¹å®¢æå¡æ亲åæç人ï¼ä½ å°ä¼æ¯é£ä¸ªå ·å¤ä¼ç§çµè¯æ巧以åä¸ä¸å¯¹å®¢æå¡ç»éªï¼åæ¶è½å¤çå¤é¡¹ä»»å¡ï¼è§£å³é®é¢ï¼æå ·é åºæå¡ç忱ç人ã What you bring Exceptional communication skills and command of English language Additional language a definite asset for career growth Completion of Post-Secondary Education in Hospitality or related field. Previous Experience in Reservations and/or Front Office on High Volume Call Center Strong Customer Service, Multi-tasking, and Communication Skills. è¯å¥½çè±è¯æ²éè½åã é¢å¤çè¯ç§å¯ä½ä¸ºäºä¸åå±çæå©æ¡ä»¶ã å ·å¤é åºç®¡çæè ç¸å ³é¢åçé«çæè²å¦åã æé¢å®æè åå çé«é¢çå¤çæ¥çµçå·¥ä½ç»éªã è¾å¼ºç客æ·æå¡ï¼å¤ä»»å¡å¤ç以åæ²éæè½ã What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals å ·æç«äºåçèªèµãå·¥èµä»¥åå ¨é¢çç¦å© ä¼è´¨çå¹è®ä¸åå±æºä¼ å¨å ¨çææåå£é åºä½å®¿å¯äº«ååå·¥ææ£ åå·¥å¶æå¯äº«åå 费干æ´æå¡ å è´¹åå·¥é¤ Schedule & Hours: Flexible çµæ´»æç /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.How to Apply:Apply online through the official Four Seasons Workday page.Apply Now Attachments fourseasons.wd3.myworkdayjobs.com fourseasons.wd3.myworkdayjobs.com Apply for this job China Front Office and Guest Experience Four Seasons Hotel China Tianjin Share: Related jobs you may like Guest Experience Supervisor Four Seasons Hotel, United States Baltimore 2 hours ago Purchasing Supervisor Four Seasons Hotel, China Shenzhen 2 hours ago Bell Attendant Four Seasons Hotel, China Shenzhen 2 hours ago In-Room Dining Supervisor Four Seasons Hotel, China Shenzhen 2 hours ago Security Officer ä¿å®å Four Seasons Hotel, China Tianjin 2 hours ago Catering Sales Manager Four Seasons Hotel, China Shenzhen 2 hours ago