Banking Services Manager

Job Summary:

• A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer-focused environment, and handle customer complaints. They manage financial and non-financial transactions, maintain security and confidentiality, and coordinate with internal departments. Additionally, they manage HR and administrative matters for branch staff, ensuring smooth banking operations and customer satisfaction

Responsibilities:

• Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
• Work in close liaison with Branch Manager to achieve optimum results.
• To supervise & administer the operations of branch in a manner that bank's policies procedure and SBP prudential Regulations are fully adhered.
• To create a working environment where customer get best attention and service.
• To ensure staff under domain is working in line with Bank SOP's, controls and ensure to recommend timely rotation of staff.
• To ensure that concept of dual control is fully adhered and secrecy of cash safe keys and test keys/passwords are not compromised.
• All computer inputs/outputs are signed jointly and output/input reports are properly sealed and kept in record.
• To attend auditors (Internal/External/SBP, Internal Control and arrange compliance of their reports with in timelines.
• To observe cash in safe/cash on counter limits.
• To prepare and submit Official all sorts of MIS/Confirmations as and when required. To attend customer's complaints for their timely resolution.
• To ensure that account balancing is carried out on independent basis and outstanding items in all suspense, excess, shortage, prepaid expenses accounts are reviewed and balanced as per actual on monthly basis
• Maintenance and balancing of Security Stationary periodically as per SOP.
• Supervise and Maintain record of all account opening and its related operations.
• To ensure daily balancing of cash book, vault and necessary reports are prepared.
• To arrange handling of all departments and not limited to Deposits, Cash tellers, Bills, Inward/Outward Clearing/Remittances, HRD, Credits, Jazz Cash, Borrower/Nonborrower accounts, Recoveries and all Banking Activities in a manner that internal control remains in place, customers remain satisfied and operational risks are minimized.
• Authorization and supervision of all type of financial and non-financial transactions requests on the system on real time by ensuring no transaction Is left unauthorized at day end.
• Ensure proper staff backup is available for critical position.
• Ensure staff punctuality and adherence to bank dress code.
• To nominate staff for training in consultation with LM
• To maintain close co-ordination and cooperation between departments of Bank for smooth conduct of bank's business.
• To keep an eye on staff behavior and activities and report if any suspiciousness is observed.
• Supervise custody and record keeping Of PDC's, Gold, Pass Books, Duplicate Keys, ATM Combination Codes and any security.
• To manage HR and admin related matters of branch staff.
• Ensure that all the processes are completed successfully before the end of the day and physical vouchers are checked, tallied and stitched with User Activity Reports on daily basis.
• Any other duty assigned by Line Manager.

Eligibility / Qualification Required:

• Hold a Bachelor’s degree in marketing or commerce from a reputable Institution. MBA will be preferable (Subject to approval).
• Have a minimum of 5 years of relevant work experience.

Job Details:

• Department: Branch Operations
• Job Type: Permanent
• Grade: OG-I
• Positions: 1
• Locations: 18 Hazari
• Application Deadline: Jun 08, 2026

How to Apply: