We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role, you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements. You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo, as well as those delivering client transformation programs across the PwC Global Network, including the UK, the Netherlands and Germany.
As an Atlassian Products Support Engineer, you will:
- Provide technical support for Atlassian products, ensuring adherence to best practices and standards
- Manage and optimize application performance, security, and operational tasks
- Troubleshoot and resolve technical issues related to Jira, Confluence, and associated tools
- Work closely with other support engineers, developers, architects, and project managers within our organization
- Managing Jira Projects and Confluence Spaces on both Cloud and self-hosted versions
- Support daily tickets and requests on both Jira and Confluence, to create new Jira projects, workflows, custom fields, and Confluence Spaces
What we offer:
- Flexible working arrangements (Flex-work, Home Office)
- Refer-a-Friend – get a bonus in the employee referral program
- Wide range of leading-edge trainings (including language courses)
- Family Medical Insurance
- Yearly Bonus
This position offers the opportunity to develop your technical skills while working in a dynamic and supportive environment. If you are passionate about providing exceptional support for industry-leading software products, we would like to hear from you.
Eligibility / Qualification Required:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- A minimum of 2 years of experience in the Applications Technical Support Domain
- Proficient in supporting Atlassian products, particularly Jira and Confluence
- Familiarity with application support tools and methodologies
- Experience with scripting and automation tools
- Knowledge of IT service management and agile methodologies
- Strong communication and interpersonal skills
- Proficiency in English
Desirable:
- Atlassian Certified Professional (ACP-620) Managing Jira Cloud Projects Certification or Similar Atlassian Certification
Essential skills & attributes:
- Excellent oral and written communication skills as well as basic presentation skills
- Ability to work within a fast-paced & unstructured environment.
- Excellent time management, communication and organizational skills
- Ability to interact efficiently and collaborate with team members
Education:
- University Bachelors education in a Computer Science/ IT / Communications Engineering
Desired Languages:
- Fluent (English) - Speaking and Writing
Required Skills:
- Atlassian
- Atlassian Confluence
- Atlassian JIRA
- Support Tools
Optional Skills:
- Accepting Feedback
- Active Listening
- Amazon Web Services (AWS)
- Apptio
- Cloud Administration
- Cloud-Based Service Management
- Cloud Compliance
- Cloud Engineering
- Cloud Infrastructure
- Cloud Infrastructure Architecture Design
- Cloud Infrastructure Optimization
- Cloud Migration
- Cloud Operations (CloudOps)
- Cloud Performance Optimization
- Cloud Service Delivery
- Cloud Strategy
- Communication
- CrowdStrike
- Dynatrace APM
- Emotional Regulation
- Empathy
- FinOps Operating Model
- Google Cloud Platform
- Inclusion {+ 13 more}
General Conditions:
General conditions such as TA/DA allowances, HEC recognition requirements, or instructions regarding original documents are not specified in the provided text.
How to Apply:
The text does not provide specific instructions on how to apply, required documents, or a submission method (email, postal address, or URL).
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