Eligibility / Qualification Required:
You will play a hands?on engineering role focused on building and continuously improving a modern, highly automated Microsoft 365 environment spanning identity, endpoint management, and automation. Working as the senior escalation point alongside a L1/L2 team, you'll engineer scalable solutions that remove recurring issues, reduce manual effort, and enable secure, well?governed AI use cases that drive real productivity.
Client Details
A very successful organisation in Abu Dhabi.
Description
- Design, build, and operate automation to reduce IT operational workload using PowerShell, Microsoft Graph, or Python
- Engineer self healing solutions, proactive remediations, and automated workflows to remediate recurring incidents at scale
- Own and manage M365 and Entra ID, including user lifecycle management, role based access control, conditional access, and identity governance
- Build, manage, and maintain MicrosoftIntune:
- Device compliance and baselines
- Application packaging and software distribution
- Endpoint security and incident remediation
- Act as L3 escalation for complex identity, endpoint, and automation related issues
- Partner with Service Delivery to reduce ticket volumes through engineering fixes rather than manual responses
- Implement and support AI enabled use cases (e.g. Copilot, internal agents, ticket summarisation, knowledge retrieval) with appropriate governance, retention, and guardrails
- Work with business stakeholders (e.g. legal, finance, security) to translate use cases into secure, supportable solutions
- Contribute to integrations involving APIs and data feeds, particularly in regulated or fintech style environments
- Produce clear documentation, runbooks, and handover materials to enable ongoing operational support
Job Offer
- A unique opportunity to shape and modernise the IT landscape of a growing organisation
- High impact role with ownership of automation, identity, and modern workplace engineering
- Exposure to real world AI enablement and integration initiatives
Requirements:
- 7+ years of overall IT experience, including 3-5 years in a solutions engineering, systems engineering, or modern workplace role
- Strong experience in Microsoft?centric environments, particularly Microsoft 365, Entra ID (Azure AD), and Intune
- Proven hands?on automation experience using PowerShell, Python, Microsoft Graph APIs or scripted workflows
- Deep understanding of identity and access management in modern cloud environments, including RBAC and lifecycle management
- Experience managing endpoint environments at scale, with strong Windows expertise and solid macOS awareness
- Background working as an escalation point, with the ability to diagnose root causes and implement permanent fixes
- Familiarity with AI tools such as Copilot, GPT?based agents, or Claude, and an understanding of how to deploy them responsibly in an enterprise setting
- Comfortable collaborating with technical and non technical stakeholders and translating business problems into engineered solutions
- Strong problem solving mindset with a focus on reducing noise, friction, and manual effort
How to Apply:
Apply through the official GulfTalent page.
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