Job Overview
Role: Logistics Customer Service Agent. Category: Operations. Location: Campus 2 Lot 1 Gtech Park Municipal Boulevard Greater Portmore, St. Catherine, JM. Employment Type: Full Time. Date Posted: 2026-06-15. Application Deadline: 2026-06-17.
Overview
Job Title: Logistics Customer Service Agent
Employment Type: Full-Time
Location: Greater Portmore, St. Catherine
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This position will support business customers calling for help on tracking and shipping questions for a major shipping and logistics provider. Business customers may have questions on tracking assistance, shipping timelines etc. This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.
Responsibilities
Duties and Responsibilities:
- Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
- Provide exceptional service to customers during each interaction
- Address customer concerns and inquiries
- Provide services to customers as required by company standard operating procedures
- Provide solutions to customers that addresses their needs
- Adhere to all company guidelines regarding the delivery of service to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
Qualifications
Requirements:
- Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
- Customer Service experience in a call center or similar business environment is preferred but not a must.
- Excellent Customer Service skills
- Excellent written and verbal communication skills
- Exhibit exceptional phone etiquette and professionalism
- Must be able to demonstrate computer proficiency
- Must be able to type a minimum of 25wpm or more
- Must be able to work ANY Full-Time Shift including weekends and holidays
- Must be able to submit to a Criminal Background Check and Drug Screen
- Must have a bank account with an established Commercial Bank
Note: Please submit a detailed work history (CV).
Key Responsibilities
Duties and Responsibilities:
- Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
- Provide exceptional service to customers during each interaction
- Address customer concerns and inquiries
- Provide services to customers as required by company standard operating procedures
- Provide solutions to customers that addresses their needs
- Adhere to all company guidelines regarding the delivery of service to customers
- Escalate problematic customer issues to management according to standard operating procedures
- Properly document each customer interaction according to company standard operating procedures
- Maintain an excellent on-time attendance record (schedule adherence)
- Adhere to company quality assurance guidelines and standard operating procedures
- Act with the highest levels of integrity and professionalism in each customer interaction
Eligibility / Qualification Required:
Requirements:
- Minimum 3 CXC passes or equivalent qualification is preferred, Or a combination of experience and related skills and the ability to pass internal assessments.
- Customer Service experience in a call center or similar business environment is preferred but not a must.
- Excellent Customer Service skills
- Excellent written and verbal communication skills
- Exhibit exceptional phone etiquette and professionalism
- Must be able to demonstrate computer proficiency
- Must be able to type a minimum of 25wpm or more
- Must be able to work ANY Full-Time Shift including weekends and holidays
- Must be able to submit to a Criminal Background Check and Drug Screen
- Must have a bank account with an established Commercial Bank
Note: Please submit a detailed work history (CV).
How to Apply:
Apply online using the official IBEX application link below.
Apply Now