Job Overview
Role: Lead Supervisor, Operations. Category: Operations. Location: Lahore (Ibex 2) Plot no. 13, Aitchison Street 1KM Thokar Niaz Baig, Raiwind Road Lahore, PK. Employment Type: Full Time. Date Posted: 2026-03-25. Application Deadline: 2026-08-12.
Overview
Lead Supervisor Operations
Responsibilities
- Strong call center background with at least 2 years of experience in CC operations
- Ability to analyze metrics, KPIs, and reports to identify performance gaps
- Demonstrates strong presentation skills in client meetings and business reviews
- Proactive in resolving escalations, operational issues, and team challenges
- Strong analytical skills and proficiency in Excel and PowerPoint for data management
- Highly motivated to drive team performance and achieve business objectives
- Efficient in multitasking and meeting deadlines
- Capable of handling client escalations effectively
- Must remain aware of work-related updates and activities during off days
- Strong cross-functional coordination with T&D, QA, and other departments
Qualifications
- C1-level English communication skills (verbal & written)
- Bachelor’s degree (Graduation)
Key Responsibilities
- Strong call center background with at least 2 years of experience in CC operations
- Ability to analyze metrics, KPIs, and reports to identify performance gaps
- Demonstrates strong presentation skills in client meetings and business reviews
- Proactive in resolving escalations, operational issues, and team challenges
- Strong analytical skills and proficiency in Excel and PowerPoint for data management
- Highly motivated to drive team performance and achieve business objectives
- Efficient in multitasking and meeting deadlines
- Capable of handling client escalations effectively
- Must remain aware of work-related updates and activities during off days
- Strong cross-functional coordination with T&D, QA, and other departments
Eligibility / Qualification Required:
- C1-level English communication skills (verbal & written)
- Bachelor’s degree (Graduation)
How to Apply:
Apply online using the official IBEX application link below.
Apply Now