Job Overview
Role: Billing Analyst. Category: Augment Segment. Location: Shaw-Manila GF, 5F, 6F and 7F Shaw IT Center Mandaluyong, National Capital Region (Manila) PH. Employment Type: Full Time. Date Posted: 2026-06-18. Application Deadline: 2027-06-18.
Overview
You are responsible for collections across certain entities. This position will report to the Collections Supervisor/Manager.
Responsibilities
- Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
- Keep over 90-day debt at a low and manageable level by applying the escalation process
- Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
- Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
- Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
- Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
- Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
- Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
- Highlight any contractual terms which are unable to be supported automatically by the billing system
- Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
- Suggest areas for alignment and process improvement
- Support and participate in Collections initiatives as required
Qualifications
-
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments
- Gather required information for monthly/quarterly/yearly audits
- Help with training initiatives for new regions coming online to the Oracle platform
- Actively review processes and look for ways to streamline and/or automate
Key Responsibilities
- Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
- Keep over 90-day debt at a low and manageable level by applying the escalation process
- Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
- Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
- Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
- Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
- Engage the wider business when chasing/escalation accounts to ensure customer relations are maintained
- Ensure that any Unidentified or Unallocated Cash amounts are pursued and resolved in a timely manner
- Highlight any contractual terms which are unable to be supported automatically by the billing system
- Work independently with End Users and Operational Leads to fully define and map such company processes and procedures, highlighting existing controls, potential risks and current issues
- Suggest areas for alignment and process improvement
- Support and participate in Collections initiatives as required
Eligibility / Qualification Required:
-
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments
- Gather required information for monthly/quarterly/yearly audits
- Help with training initiatives for new regions coming online to the Oracle platform
- Actively review processes and look for ways to streamline and/or automate
How to Apply:
Apply online using the official IBEX application link below.
Apply Now