As a Service Quality Observer, your responsibilities will include:
- Monitoring customer service via DVR at branches
- Capturing and documenting incidents with accurate timestamps and video clips
- Observing high customer waiting times and reporting delay incidents
- Ensuring customer-first protocols (greetings, active counter management, EQMS utilization)
Eligibility / Qualification Required:
- Qualification: Minimum Bachelors from an HEC recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
- Experience: Minimum 2 years of relevant working experience.
How to Apply:
Scan the provided QR code to apply for this position.