The Application Evolution Services team, a vital part of PwC Poland, is dedicated to the constant monitoring of application operations and providing real-time responses. Our mission includes enhancing existing products and integrating new functionalities, ensuring that applications evolve in parallel with our clients’ growth. We focus on repair, continuous monitoring, change request creation, documentation, and occasionally, training clients’ employees. Our effectiveness is measured by how seamlessly our work integrates, making our efforts less noticeable to clients. We are passionate about what we do and are committed to deploying the most innovative Customer Experience solutions for our clients, leveraging advanced SAP technology expertise.
In this challenging role, you will supervise and coordinate IT service management and delivery processes for assigned clients, with a primary focus on SAP technology. You will be responsible for leading cross-functional teams, including SAP consultants, developers, and business users, to ensure service outcomes align perfectly with business objectives. A critical aspect of your role will be to ensure the high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and its related landscapes. You will manage SAP Application Management Services (AMS) operations, guaranteeing compliance with service descriptions and client requirements. Identifying and implementing process improvements to enhance service quality and efficiency will be a continuous effort. You will actively manage ITSM processes to resolve incidents, prevent recurrence, and effectively manage problems. Participation in or co-leadership of service transitions for new clients, including knowledge transfer and adherence to ITIL best practices, is also expected. This position requires meticulous monitoring of SLAs and KPIs, performance reporting, managing team capacity and competence, and ensuring strict compliance with corporate policies and standards, contributing significantly to SAP technology and Customer Experience solutions.
Eligibility / Qualification Required:
- At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes.
- Excellent communication skills in English and German.
- Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management).
- Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture.
- Experience in stakeholder management and resolving complex issues effectively.
- Ability to lead cross-functional teams and coordinate multiple service streams.
- Strong problem-solving and analytical skills with a focus on continuous improvement.
- Leadership and team management capabilities.
- Understanding of ITIL and agile methodologies.
- Familiarity with ITSM tools (advanced user perspective).
- Bachelor’s degree in IT, Computer Science, or a related field.
- Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g. task automation, information analysis, content creation).
- Nice to have: ITIL Foundation Certification.
General Conditions:
Please note that we do not collect resumes in our inbox. Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (
list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the
Privacy Policy.
How to Apply:
The recruitment process typically includes the following stages:
- CV verification
- Screening phone call
- Language test
- Interview I
- Interview II
- Offer
If you are interested in this position, please send us your CV in English. If you have additional questions, please contact us:
pl_mso_career@pwc.comView Official Posting & Apply