The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.
We are looking for an
SAP HCM Specialist to provide support, resolve tickets within SAP HCM, conduct detailed problem analysis, collaborate with IT teams, and foster strong client relationships. This role involves reporting on ticket trends, leading minor projects, maintaining comprehensive documentation, and monitoring integrations between third-party systems and SAP HCM.
Eligibility / Qualification Required:
- Bachelor's degree in information technology, Business Administration, or related field.
- General knowledge of the integration processes of 3rd party systems with the SAP HR module.
- General Knowledge of SAP HCM platform, including its functionality and capabilities.
- Basic knowledge of Zalaris People Hub as a plus, to understand its integration and functionalities within HR processes.
- Ability to monitor and manage interfaces between SAP HCM and third-party systems, with a focus on ensuring data integrity and flow across various types of integrations such as:
- Employee data transfer
- Organizational data
- Cost Center
- Absences and Wage Types data handling
- General Ledger (GL) File transfer to SAP
- Travel and Expenses (TnE) Additional Payments
- SEPA XML files for secure payments processing
- Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
- Ability to maintain and enhance customer relationships through effective communication and support.
- Familiarity with ticket management systems to track and manage support requests efficiently.
- Understanding of project management principles to successfully manage small-scale projects and changes.
- Excellent communication skills to interact with team members and clients, both verbally and in writing.
- Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
- Ability to work independently and manage multiple priorities.
- SAP certifications in relevant modules (preferred).
- Understanding of ITIL principles and the overall managed service process.
- Very good command of English, both spoken and written.
- Knowledge of German will be an additional advantage.
- Strong proficiency in using new technologies and AI‑based tools in your daily work (e.g., task automation, information analysis, content creation).
General Conditions:
Recruitment Process:- CV verification
- Screening phone call
- Interview I
- Interview II
- Offer
Benefits of Joining PwC:- Work Flexibility: Hybrid working model, flexible start of the day, workation, sabbatical leave.
- Development and Upskilling: Full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, and conversations with native speakers.
- Medical and Wellbeing Program: Comprehensive medical care package (including dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
- Individual Benefits Package: Possibility to create your individual benefits package (e.g., lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria (vouchers, discounts on IT equipment and car purchase).
- Volunteering: 3 paid hours for volunteering per month.
- Additional Leave: Additional paid Birthday Day off.
- Referral Program: Opportunity to recommend friends to work with PwC.
Data Privacy: Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.
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How to Apply:
- If you are interested in this position, please send your CV in English.
- Please note: PwC explicitly states they do not collect resumes in the provided inbox (pl_mso_career@pwc.com). The specific method for CV submission is not explicitly detailed in this description.
- For additional questions, you may contact: pl_mso_career@pwc.com
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