This role involves researching, designing, and refining customer service processes to enhance customer experience and streamline banking procedures. The Officer Process Design will collaborate with stakeholders to gather requirements and ensure alignment with process design objectives, prepare Business Requirement Documents (BRDs), and support process implementation initiatives. They will also be responsible for monitoring outcomes and identifying opportunities for continuous service improvement.
Eligibility / Qualification Required:
- Minimum Education: Minimum Bachelor's degree preferably Master’s in Business, Finance, Banking, or a related field from an HEC recognized institute / university.
- Added Advantage: Qualification in Islamic Finance.
- Skills Required:
- Business Analysis & Requirements Gathering
- Process Mapping & Business Process Improvement
- Stakeholder Management & Cross-Functional Collaboration
- MS Office Suite (Word, Excel, PowerPoint, Visio)
- Experience: Minimum 3–4 years of experience in process design, business analysis, or similar roles.
General Conditions:
General conditions and further instructions are not specified in the provided text.
How to Apply:
Application instructions are not specified in the provided text. Please refer to the official job posting or company website for details on how to apply.