At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.
As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. This role is crucial for delivering quality in managed services, focusing on operational streamlining and cost reduction strategies. Professionals in this area excel in process optimization and client solutions, leveraging project management expertise to enhance business efficiency.
Eligibility / Qualification Required:
- Ability to enhance leadership style, motivate, develop, and inspire others to deliver quality.
- Responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on client expectations.
- Growing knowledge of how business works, playing an important role in identifying opportunities that contribute to the success of the Firm.
- Expected to lead with integrity and authenticity, articulating purpose and values in a meaningful way.
- Embrace technology and innovation to enhance delivery and encourage others to do the same.
- Ability to analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g., refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
General Conditions:
General conditions and instructions regarding the application process (e.g., TA/DA, HEC recognition, original documents) are not provided in the job description.
How to Apply:
Application process details, required documents, and submission method are not specified in the provided text. Please refer to the official PwC careers portal or the original job posting for application instructions.
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