Job Summary:
- This position is responsible for overseeing the disputes and handling of debit authorities. Ensuring a seamless and efficient operation within the bank's Operations. This role involves Liaising with member banks, 1link, SBP and international schemes for resolution of disputed amount. All aimed at enhancing customer satisfaction and maintaining operational integrity.
Responsibilities:
- 1. Liaising with member banks and 1 Link for the settlement of Issuing and Acquiring transactions’ disputes. (ATM/VISA/Mastercard/PayPak/IBFT/BPS)
- 2. Have well versed knowledge of Chargeback/Presentment/Late Presentment/Pre-Arbitration and Arbitration cases.
- 3. Lodgment of Chargeback Disputes with Member Bank/ VISA/ Mastercard.
- 4. Have well versed knowledge of rules and bylaws of VISA, Mastercard and Master-comm system.
- 5. Issuing and receiving debit authorities on behalf of Bank to 1 Link/VISA/Mastercard.
- 6. Liaoning with Merchants and member banks for the resolution of Chargeback and Suspicious transactions of Payment Gateway.
- 7. Coordination with Risk Management Unit for monitoring of Suspicious Activities.
- 8. Coordinating with FRM pertaining to fraudulent cases.
- 9. Quarterly/Monthly reports submission to VISA and 1link.
- 10. Designing and reviewing procedures and workflows and recommendation of new procedures to streamline and enhance processes
- 11. Lodgment & Resolution of Raast Disputes with Member Banks. Weekly Raast reporting to SBP.
Eligibility / Qualification Required:
- 1. Educational Background Minimum bachelor’s in banking, business administration, or a related field, preferably Master degree from HEC recognized institute or reputed foreign university.
- 2. Strong knowledge of PSD Regulations and Local and international card schemes.
- 3. Proficiency in card management software and banking systems.
- 4. Having Proficient Knowledge in MS Word, MS Excel, MS Office, MS Access & PowerPoint.
- Analytical skills to detect fraud and resolve transaction issues.
- 5. Should have problem-solving skills.
- 6. Experience Having at least 2 years of experience and at least 1 year of experience in ADC Operations.
Job Details:
- Department: Branchless Banking
- Job Type: Permanent
- Grade: OG-II
- Positions: 1
- Locations: Islamabad
- Application Deadline: Jul 21, 2026
How to Apply:
Register or sign in to the Mobilink Microfinance Bank careers portal, select the preferred location when offered, complete the application form, and submit it before the deadline.
Apply online for this position