Job Overview
Role: Director of Billing Operations. Department: Accounting/Finance. Location: Weston,FL,United States. Employment Type: Regular. Work Style: hybrid. Travel: Up to 25%.
Eligibility / Qualification Required:
Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
Position Overview
The Director of Billing Operations is responsible for leading the end-to-end strategy, execution, and continuous improvement of UKG’s SaaS billing operations, with a core focus on complex usage- and consumption-based billing.
The Director serves as the enterprise authority on usage billing and SaaS billing operations, operating across a highly complex ecosystem of:
Multiple upstream source systems
Salesforce CPQ & Billing
ERP platforms (D365)
Diverse contract structures and pricing models
This role is accountable not only for billing execution, but for ensuring that upstream processes (quoting, contracting, usage generation, and integrations) are designed correctly to enable accurate billing downstream.
Role Scope & Impact
Owns billing outcomes tied to material revenue streams driven by usage and overages
Drives alignment across Sales, Deal Desk, Renewals, Product, Engineering, Finance, and Customer teams
Provides leadership in an environment where:
processes are highly interdependent
systems are not fully standardized
Data originates from multiple sources with varying quality and structure
Mitigates risk related to revenue leakage, billing inaccuracies, and audit exposure, which have historically resulted from fragmented ownership and inconsistent processes 1
Key Responsibilities
- Function Ownership & Strategic Leadership
Lead the Usage Management & Billing Operations function, with full ownership of billing accuracy, completeness, and timeliness
Define and execute the operational strategy for scaling billing processes in line with company growth
Establish clear ownership, accountability, and operating standards across previously fragmented processes 2
- Usage & Consumption Billing (Primary Accountability)
Own end-to-end processes for usage-based and consumption-based billing, including complex overage calculations
Ensure billing accuracy across multiple upstream source systems with differing data structures, reporting logic, and integration methods
Translate usage data into billable outcomes by aligning:
Usage data outputs
Salesforce configuration
Contract terms (including custom employee/count types and pricing structures)
Identify and resolve gaps where usage data, contract setup, or system integration would result in incorrect billing
This is the most critical responsibility of the role.
- Quote-to-Contract-to-Bill Alignment
Ensure proper linkage across quote → order → contract → usage → billing
Review complex contracts and amendments to:
Validate billing readiness
identify misalignment between contractual intent and system configuration
Provide prescriptive guidance to upstream teams (Sales, Deal Desk, Renewals) on:
Billing implications of deal structures
Required corrections or amendments to support accurate invoicing
- Data, Systems & Integration Ownership
Own the integrity of billing inputs originating from multiple systems across UKG’s product ecosystem
Partner with Engineering and Digital teams to:
Resolve integration issues
Improve data quality and availability
Design scalable solutions for usage and billing data flows
Serve as business owner for system-related billing defects and integration error resolution 3
- Billing Operations Execution & Escalations
Oversee execution of:
Subscription billing
Usage and overage billing
Manual billing processes
Credits and concessions
Own resolution of complex billing escalations, including:
Root cause identification across upstream systems
Coordinated resolution with cross-functional partners
Ensure all billing actions are auditable and defensible
- Risk Management & Controls
Implement and maintain controls to ensure:
Accuracy, completeness, and validity of billing data
Compliance with revenue recognition requirements
Audit-ready documentation
Proactively identify risks related to:
Missing or incorrect usage data
Contract misalignment
System gaps or integration failures
Drive systemic fixes to prevent repeat issues and reduce revenue leakage 4
- Cross-Functional Leadership & Influence
Act as the central point of expertise across:
Sales / Deal Desk
Renewals / Customer Success
Product & Engineering
Revenue Accounting & FP&A
Translate between technical system design, contract terms, and financial outcomes
Influence decisions upstream to prevent downstream billing issues
- Data, Reporting & Business Insights
Provide visibility into:
Usage trends and anomalies
Billing variances and timing differences
Revenue impacts tied to usage behavior
Partner with Finance and FP&A to explain material fluctuations in usage-based revenue
Drive development of reporting that reconciles source data → Salesforce → ERP billing outputs
- Process Improvement & Transformation
Lead initiatives to:
Centralize billing operations
Automate manual processes
Improve integration reliability
Drive improvements aligned to major initiatives (e.g., CPQ/Billing transformation, usage automation efforts)
Establish scalable processes that reduce reliance on manual validation and reconciliation
Leadership Expectations (Director-Level Differentiation)
This role is expected to:
Own outcomes, not just processes
Make decisions in ambiguous, non-standard scenarios with significant financial impact
Provide executive-level communication and guidance
Lead through influence across teams that do not directly report into the role
Define future-state operating models, not just manage current workflows
This aligns with director-level scope of owning subscription and billing strategy, leading system design, and partnering on monetization and product evolution 5
Qualifications
10–15+ years of experience in SaaS billing, revenue operations, or finance
Deep expertise in:
Usage- and consumption-based billing models
Salesforce CPQ & Billing and ERP integration (e.g., D365)
Multi-source data environments
Advanced ability to:
Interpret contracts and translate them into billing logic
Identify upstream drivers of billing defects
Proven experience leading:
Cross-functional initiatives
Process transformation and automation
Strong analytical, communication, and leadership skills
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $115,100.00 to $165,450.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits
How to Apply:
Apply online through the official UKG careers portal.
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