At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.
Activities and Responsibilities:
- Administration and support of corporate networks.
- Management of IT infrastructure and Data Center environments.
- Coordination and monitoring of telecommunications providers and operators.
- Support for office connectivity.
- Participation in infrastructure implementation and maintenance projects.
- Interaction with outsourced teams responsible for local support.
- Technical support for multimedia equipment and meeting rooms.
- Occasional travel to PwC offices when necessary.
Key Responsibilities:
Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.
Atividades e Responsabilidades
- Administração e suporte de redes corporativas.
- Gestão de infraestrutura de TI e ambientes de Data Center.
- Coordenação e acompanhamento de fornecedores e operadoras de telecomunicação.
- Suporte à conectividade dos escritórios.
- Atuação em projetos de implementação e manutenção de infraestrutura.
- Interação com equipes terceirizadas responsáveis pelo suporte local.
- Apoio técnico a equipamentos multimídia e salas de reunião.
- Eventuais deslocamentos para escritórios da PwC quando necessário.
Pré-requisitos
- Formação completa em Tecnologia da Informação, Redes, Ciência da Computação ou áreas correlatas.
- Conhecimento sólido em:
- Redes.
- Infraestrutura de TI.
- Data Center.
- Conhecimento em Microsoft Azure.
- Inglês para reuniões e interação com times globais e fornecedores.
- Disponibilidade para viagens.
- Experiência nível sênior na função.
- Disponibilidade para atuação híbrida, com presença periódica no escritório.
Diferenciais
- Conhecimento de equipamentos multimídia e salas de videoconferência.
- Experiência em coordenação de links de dados e telecomunicações.
- CNH e disponibilidade para dirigir em deslocamentos pontuais.
- Histórico de atendimento a múltiplos escritórios ou ambientes distribuídos.
Eligibility / Qualification Required:
Prerequisites:
- Complete education in Information Technology, Networks, Computer Science or related areas.
- Solid knowledge in:
- Networks.
- IT Infrastructure.
- Data Center.
- Knowledge of Microsoft Azure.
- English proficiency for meetings and interaction with global teams and suppliers.
- Availability for travel.
- Senior level experience in the role.
- Availability for hybrid work, with periodic presence in the office.
Preferences:
- Knowledge of multimedia equipment and videoconference rooms.
- Experience in coordinating data and telecommunications links.
- CNH (National Driver's License) and availability to drive for specific displacements.
- History of serving multiple offices or distributed environments.
How to Apply:
View Official Posting & Apply