Job Overview
Role: Reservations Agent. Category: Sales, Marketing, and Communications. Location: Four Seasons Resort Tamarindo Tamarindo Tamarindo Mexico.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An oceanfront resort on Mexicoâs pacific, set within a private reserve. Escape to a secluded nature reserve in Mexicoâs Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico â far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered. Reservations Agent â Four Seasons Resort Tamarindo About Four Seasons At Four Seasons, we believe life and work are richer when we truly connect with the people and the world around us. Our people are masters of their craft, united by the Golden Rule: treating others as we wish to be treated. We seek individuals who are passionate about excellence and committed to creating exceptional experiences for every guest. About the location Located within 3,000 acres of protected natural reserve on Mexico's Pacific Coast, Four Seasons Resort Tamarindo features 157 rooms with breathtaking ocean, jungle, and golf course views. Our resort celebrates the very best of Mexican culture, art, and nature, creating unforgettable luxury experiences. About the Role As a Reservations Agent, you are the first connection many guests have with Four Seasons Resort Tamarindo. You will provide exceptional service, inspire confidence, and convert inquiries into confirmed reservations while serving as a trusted advisor throughout the booking journey. What You Will Do Deliver exceptional guest service through phone and email interactions. Convert reservation inquiries into confirmed bookings through personalized service. Manage reservations, modifications, cancellations, and special requests with accuracy. Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries. Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams. Maintain accurate guest profiles and reservation details. Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences. Identify opportunities to maximize revenue through thoughtful upselling. Ensure compliance with reservation policies, payment requirements, and cancellation guidelines. Collaborate with Guest Experience, Sales, and Operations to ensure seamless arrivals. Build lasting relationships with guests and travel advisors while representing the Four Seasons brand. What You Bring Minimum 1 year of experience in luxury hotel reservations, front office, or guest services. Luxury hospitality experience preferred. Excellent written and spoken English; additional languages are an asset. Outstanding communication and telephone etiquette. Strong sales, organization, and problem-solving skills. Exceptional attention to detail and ability to multitask in a fast-paced environment. Experience with reservation systems and Microsoft Office. Flexible schedule, including weekends and holidays. Who You Are Passionate about luxury hospitality and guest service. Warm, professional, and service-oriented. Detail-focused, organized, and accountable. Collaborative, adaptable, and eager to learn. Committed to delivering excellence in every guest interaction. What We Offer Competitive compensation and comprehensive benefits. Training and career development opportunities. Employee rates at Four Seasons hotels worldwide. Complimentary meals and uniform dry cleaning. Wellness and recognition programs. Schedule Full-time position with rotating shifts, including weekends and holidays, based on business needs. Why Join Four Seasons Resort Tamarindo Join a global leader in luxury hospitality where exceptional people create exceptional guest experiences. If you are passionate about service, hospitality, and creating memorable moments from the very first interaction, we invite you to become part of our team. Learn more by visiting us at: Company Site: www.fourseasons.com Our Careers: Careers at Four Seasons Hotels Limited | Four Seasons Hotels Limited jobs LinkedIn: Four Seasons Hotels and Resorts: Mi empresa | LinkedIn Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs We look forward to receiving your application! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
Role responsibilities are listed in the official Workday posting.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An oceanfront resort on Mexicoâs pacific, set within a private reserve. Escape to a secluded nature reserve in Mexicoâs Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico â far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered. Reservations Agent â Four Seasons Resort Tamarindo About Four Seasons At Four Seasons, we believe life and work are richer when we truly connect with the people and the world around us. Our people are masters of their craft, united by the Golden Rule: treating others as we wish to be treated. We seek individuals who are passionate about excellence and committed to creating exceptional experiences for every guest. About the location Located within 3,000 acres of protected natural reserve on Mexico's Pacific Coast, Four Seasons Resort Tamarindo features 157 rooms with breathtaking ocean, jungle, and golf course views. Our resort celebrates the very best of Mexican culture, art, and nature, creating unforgettable luxury experiences. About the Role As a Reservations Agent, you are the first connection many guests have with Four Seasons Resort Tamarindo. You will provide exceptional service, inspire confidence, and convert inquiries into confirmed reservations while serving as a trusted advisor throughout the booking journey. What You Will Do Deliver exceptional guest service through phone and email interactions. Convert reservation inquiries into confirmed bookings through personalized service. Manage reservations, modifications, cancellations, and special requests with accuracy. Coordinate VIP stays, special occasions, multi-room bookings, and customized itineraries. Arrange private aviation, airport transportation, and pre-arrival logistics in partnership with aviation providers and resort teams. Maintain accurate guest profiles and reservation details. Provide expert knowledge of accommodations, dining, golf, wellness, transportation, and resort experiences. Identify opportunities to maximize revenue through thoughtful upselling. Ensure compliance with reservation policies, payment requirements, and cancellation guidelines. Collaborate with Guest Experience, Sales, and Operations to ensure seamless arrivals. Build lasting relationships with guests and travel advisors while representing the Four Seasons brand. What You Bring Minimum 1 year of experience in luxury hotel reservations, front office, or guest services. Luxury hospitality experience preferred. Excellent written and spoken English; additional languages are an asset. Outstanding communication and telephone etiquette. Strong sales, organization, and problem-solving skills. Exceptional attention to detail and ability to multitask in a fast-paced environment. Experience with reservation systems and Microsoft Office. Flexible schedule, including weekends and holidays. Who You Are Passionate about luxury hospitality and guest service. Warm, professional, and service-oriented. Detail-focused, organized, and accountable. Collaborative, adaptable, and eager to learn. Committed to delivering excellence in every guest interaction. What We Offer Competitive compensation and comprehensive benefits. Training and career development opportunities. Employee rates at Four Seasons hotels worldwide. Complimentary meals and uniform dry cleaning. Wellness and recognition programs. Schedule Full-time position with rotating shifts, including weekends and holidays, based on business needs. Why Join Four Seasons Resort Tamarindo Join a global leader in luxury hospitality where exceptional people create exceptional guest experiences. If you are passionate about service, hospitality, and creating memorable moments from the very first interaction, we invite you to become part of our team. Learn more by visiting us at: Company Site: www.fourseasons.com Our Careers: Careers at Four Seasons Hotels Limited | Four Seasons Hotels Limited jobs LinkedIn: Four Seasons Hotels and Resorts: Mi empresa | LinkedIn Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs We look forward to receiving your application! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
Apply Now