Kia ora, Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand. At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. PwC offers IT consulting and professional services across New Zealand. Ngā kōrero mo tēnei tūranga / About the role It’s like working in industry, with the power of PwC behind you. Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning. Less ambiguity. More impact. A career that grows with you. Join our dedicated team in Pōneke / Wellington or Tāmaki Makaurau / Auckland as a Delivery Excellence Manager. The Delivery Excellence Manager is accountable for driving standardisation, efficiency and continuous improvement across Managed Services engagements, embedding consistent processes, playbooks and performance disciplines that support repeatable, scalable and commercially sustainable delivery. The role is responsible for establishing and maintaining core delivery standards, process maps, playbooks, templates, governance cadences, performance measures and continuous improvement practices. Explore Wellington jobs and Auckland jobs in Managed Services.
Eligibility / Qualification Required:
- Minimum of 5-7 years of experience in managed services, service delivery, operations, delivery excellence, transformation, consulting, operational improvement or a related environment.
- Strong understanding of managed services operating models, service operations, service transition, operational governance, SLA management, KPI management, reporting and continuous improvement.
- Proven ability to design, embed and improve repeatable delivery processes, operational playbooks, governance cadences, templates and performance management disciplines.
- Experience working across service towers, architecture, delivery leads, technical teams and enabling functions to improve consistency, efficiency and delivery quality.
- Strong commercial awareness and ability to connect delivery performance, resourcing models, service quality, margin, client commitments and operational scalability.
- Ability to identify inefficiencies, duplication, rework, manual effort and opportunities to improve cost-to-serve, scalability and service quality.
Desirable:
- Certification or training in ITIL, service management, process improvement, Lean, Six Sigma, agile delivery, project delivery, operating model design or similar disciplines.
- Experience with service management platforms, workflow tools, reporting tools, process mapping, automation or portfolio performance reporting.
- Training or experience in managed services, operational governance, performance management, quality, risk, data, automation or AI-enabled service delivery.
General Conditions:
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ:
- Rewards: Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.
- Growth: Global network; leadership development; A.I. tools and training; formal learning pathways.
- Wellbeing: $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies).
- Reputation: PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
- Flexibility: Flexible working; supportive coaching culture.
- Time off: Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave.
- Whānau & community: Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.
Travel Requirements: Up to 20%
Work Visa Sponsorship: Not available for this position.
How to Apply:
- Please apply directly via the PwC careers site. We are not currently partnering with recruitment agencies for this role.
- Learn more and submit your application on our careers site.
View Official Posting & Apply