Director of Catering & Conference Services

Job Overview

Role: Director of Catering & Conference Services. Category: Event Management. Location: Four Seasons Lanai Lana'i city Hawaii United States of America.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. DIRECTOR OF CATERING & CONFERENCE SERVICES The Four Seasons Resorts Lāna’i is looking for a Director of Catering & Conference Services who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. WHAT YOU’LL DO The Director of Catering & Conference Services oversees the planning and execution of all social and group events, serving as the primary liaison between clients and hotel departments. This role ensures all contractual requirements are met, guides planners through the event process, and delivers seamless experiences that achieve high levels of client satisfaction across Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities. Responsibilities include, but are not limited to: Lead all aspects of team management, including hiring, training, coaching, performance evaluation, and succession planning, while fostering a strong service culture and future leadership development Oversee financial performance through labor management, budgeting, forecasting, cost controls, inventory oversight, and contractor invoice reconciliation to ensure profitability and operational efficiency Maintain a visible leadership presence, build strong client and guest relationships, resolve concerns, and make timely decisions that balance guest satisfaction with operational and financial goals Negotiate contracts, menus, and event proposals to maximize revenue and meet client expectations while ensuring fulfillment of all agreements Develop and uphold departmental standards, oversee event planning and execution, coordinate group logistics with Front Office and Guest Services, and ensure optimal use of function space Finalize event details and documentation (BEOs, resumes, reports), drive upselling opportunities, maintain accurate billing, and ensure consistent communication and follow-up using systems such as Golden Sales & Catering and Outlook Collaborate with Sales, F&B, and operations teams to coordinate events, optimize space utilization, and ensure seamless execution; participate in operational meetings, site visits, and client engagements to support successful program delivery And More! WHAT TO BRING Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. Hawaii Driver’s Abstract is required for this role Ability to stand for extended periods, lift up to 40lbs, and push/pull as needed during shifts Three years or more experience in a leadership position within Conferences Services JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $100-115k 100% Employer contributed Medical, Dental, and Vision benefits Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round Complimentary stays and exclusive discounts at Four Seasons Worldwide Complimentary Employee Meals & Dry Cleaning for Employee Uniforms Owner subsidized on-island housing, inter-island airfare to Oahu and other resources Comprehensive learning and development programs to help you master your craft Energizing Employee Culture where you are encouraged to be your true self! And so much more! We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: Twitter: https://twitter.com/FSLanai Facebook: https://www.facebook.com/FourSeasonsResortsLanai Instagram: https://www.instagram.com/fslanai/ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory. DIRECTOR OF CATERING & CONFERENCE SERVICES The Four Seasons Resorts Lāna’i is looking for a Director of Catering & Conference Services who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. WHAT YOU’LL DO The Director of Catering & Conference Services oversees the planning and execution of all social and group events, serving as the primary liaison between clients and hotel departments. This role ensures all contractual requirements are met, guides planners through the event process, and delivers seamless experiences that achieve high levels of client satisfaction across Four Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities. Responsibilities include, but are not limited to: Lead all aspects of team management, including hiring, training, coaching, performance evaluation, and succession planning, while fostering a strong service culture and future leadership development Oversee financial performance through labor management, budgeting, forecasting, cost controls, inventory oversight, and contractor invoice reconciliation to ensure profitability and operational efficiency Maintain a visible leadership presence, build strong client and guest relationships, resolve concerns, and make timely decisions that balance guest satisfaction with operational and financial goals Negotiate contracts, menus, and event proposals to maximize revenue and meet client expectations while ensuring fulfillment of all agreements Develop and uphold departmental standards, oversee event planning and execution, coordinate group logistics with Front Office and Guest Services, and ensure optimal use of function space Finalize event details and documentation (BEOs, resumes, reports), drive upselling opportunities, maintain accurate billing, and ensure consistent communication and follow-up using systems such as Golden Sales & Catering and Outlook Collaborate with Sales, F&B, and operations teams to coordinate events, optimize space utilization, and ensure seamless execution; participate in operational meetings, site visits, and client engagements to support successful program delivery And More! WHAT TO BRING Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship) The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. Hawaii Driver’s Abstract is required for this role Ability to stand for extended periods, lift up to 40lbs, and push/pull as needed during shifts Three years or more experience in a leadership position within Conferences Services JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $100-115k 100% Employer contributed Medical, Dental, and Vision benefits Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay Inclusive and diverse employee engagement & recognition events all year-round Complimentary stays and exclusive discounts at Four Seasons Worldwide Complimentary Employee Meals & Dry Cleaning for Employee Uniforms Owner subsidized on-island housing, inter-island airfare to Oahu and other resources Comprehensive learning and development programs to help you master your craft Energizing Employee Culture where you are encouraged to be your true self! And so much more! We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: Twitter: https://twitter.com/FSLanai Facebook: https://www.facebook.com/FourSeasonsResortsLanai Instagram: https://www.instagram.com/fslanai/ Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Eligibility / Qualification Required:

Eligibility and qualification requirements are listed in the official Workday posting.

How to Apply:

Apply online through the official Four Seasons Workday page.

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