This senior leadership position is for a Unit Head - Governance & Conduct, based in Karachi, Sindh, Pakistan, at the Head Office. This role is crucial for ensuring regulatory compliance and ethical business practices. The successful candidate will lead the design and implementation of the Fair Treatment of Customers (FTC) framework, a key aspect of customer experience management. Responsibilities include leading internal, external, and regulatory audits to ensure satisfactory outcomes, establishing robust governance procedures to monitor and enhance FTC alignment across customer journeys, and proactively managing conduct risk to mitigate any instances of unfair customer treatment. The role also involves analyzing customer grievances and implementing data-driven improvements, focusing on sustainable remediation. If you are passionate about governance & conduct careers and possess strong risk management skills, this opportunity in Karachi offers a significant impact.
Eligibility / Qualification Required:
- Minimum Education: Minimum Bachelors preferably Masters from an HEC recognized institute/university.
- Preferred Qualification: Qualification in Islamic Finance will be an added advantage.
- Skills:
- Strong understanding of FTC principles and regulatory expectations.
- Designing sustainable customer-focused policies and procedures.
- Conduct risk management with a customer-first approach.
- Monitoring customer outcomes using data-driven insights.
- Problem-solving mindset with focus on sustainable remediation.
How to Apply:
Apply online through the Meezan Bank careers portal at
https://fa-ewvh-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3002/job/8317