Job Location SEOUL THREE IFC OFFICE Job Description Passionate about working for the world’s largest consumer goods company? Seeking an organization whose values & purpose underpin & guide your daily actions? Want a rewarding career where the focus is on continuous learning & growth?
Eligibility / Qualification Required:
Your responsibilities: Manage the central knowledge base, ensuring product lineups and information are consistently maintained and updated Provide daily support to vendor partners, equipping them with the necessary brand/product knowledge and tools for consumer fulfillment, while also tracking and assessing internal operational metrics to drive their performance Assess and advise on case management, guiding vendor partners through complex cases using Standard Operating Procedures (SOPs) and stakeholder guidance Manage consumer interactions with P&G in various eCommerce channels by collaborating with vendors and monitor their activity and performance, and coach to drive their excellence to satisfy our consumers Conduct daily operational reviews of contact handling systems and consumer interactions, identifying required actions and next steps to ensure excellence Prepare for new initiatives by monitoring brand activities, collaborating on the creation of FAQs, and maintaining consumer-facing knowledge articles Perform reporting and analytics to stay ahead on contact/consumer trends and enable brand stakeholders to strengthen strategy Manage budget administration and tracking to ensure the smooth operation of vendor partnerships Job Qualifications Qualifications A minimum of a bachelor’s degree from an accredited university, any major Minimum 1 year of full-time work experience – while prior experience in the consumer service industry is preferred, we welcome candidates with a strong desire to learn and grow in this field. (We also welcome those who would like to restart their career in this field) Proficient in spoken and written Korean, and able to communicate in English Operates with Excellence – Able to fully prioritize and work with a high degree of agility & flexibility Leads – Have ownership to identify and ask for help on potential issues, recognize opportunities that enables you and others to achieve the vision/objective Collaboration – Serve as a key link with teammates and clients Analytical – Strong ability to analyze data, make logical connections, think and act conclusively and adopt change About Us: We produce globally recognized brands, and we grow the best business leaders in the industry.
How to Apply:
Apply online through the official P&G careers portal.
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