Conference Services Manager

Job Overview

Role: Conference Services Manager. Category: Sales, Marketing, and Communications. Location: Four Seasons Hotel Kuala Lumpur Kuala Lumpur Wilayah Persekutuan Kuala Lumpur Malaysia.

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Conference Services Manager The Conference Services Manager is responsible for planning, coordinating, and executing group meetings, conferences, social events, and corporate functions from the point of contract handover through successful event completion. Serving as the primary liaison between clients and hotel operations, this role ensures every event is delivered with exceptional attention to detail, seamless coordination, and the personalized luxury service synonymous with Four Seasons. Working closely with Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other operational departments, the Conference Services Manager maximizes guest satisfaction, drives event revenue, and ensures flawless execution while maintaining the highest standards of hospitality excellence. What You Will Do: Manage all aspects of conference and event planning for contracted groups, from initial handover through post-event follow-up. Act as the primary point of contact for meeting planners, corporate clients, and event organizers throughout the planning and execution process. Coordinate event logistics including meeting room setups, banquet requirements, audiovisual arrangements, guest accommodations, transportation, and special requests. Prepare and maintain accurate Banquet Event Orders (BEOs), event resumes, rooming lists, daily reports, and other event documentation. Lead pre-convention meetings, planning sessions, site inspections, menu tastings, and operational briefings with clients and hotel departments. Partner with Sales and Revenue teams to optimize function space utilization and identify opportunities for upselling catering, accommodations, and additional hotel services. Monitor event execution on-site, proactively resolving operational challenges while ensuring exceptional guest experiences. Collaborate with Banquets, Culinary, Engineering, Housekeeping, Security, Front Office, and other departments to ensure seamless service delivery. Review banquet checks, event billing, and client invoices for accuracy prior to final settlement. Maintain regular communication with clients before, during, and after events to ensure expectations are met and opportunities for repeat business are identified. Ensure compliance with Four Seasons brand standards, hotel policies, health and safety regulations, and service excellence guidelines. Support forecasting, event reporting, and departmental administrative functions as required. Build strong relationships with preferred vendors and external partners, including audiovisual providers, florists, entertainment, transportation companies, and destination management companies. Contribute ideas to enhance meeting experiences, improve operational efficiencies, and increase guest satisfaction. What You Bring: Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related discipline preferred. Minimum of 3–5 years of experience in conference services, catering, event management, or hotel operations within a luxury hotel environment. Strong knowledge of hotel banquet operations, conference planning, food and beverage service, and meeting logistics. Excellent organizational skills with the ability to manage multiple events simultaneously while maintaining exceptional attention to detail. Strong interpersonal, negotiation, and relationship-building skills with a guest-centric approach. Proficiency in hotel property management and event management systems (e.g., Delphi, Opera, or similar platforms) and Microsoft Office applications. Proven ability to remain calm under pressure, solve problems proactively, and make sound operational decisions. Demonstrates professionalism, integrity, teamwork, and a commitment to delivering personalized luxury service consistent with Four Seasons' culture and the Golden Rule. Flexible to work evenings, weekends, and public holidays based on business and event requirements. Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Key Responsibilities:

Role responsibilities are listed in the official Workday posting.

Eligibility / Qualification Required:

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track. An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 135 hotels and 59 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Conference Services Manager The Conference Services Manager is responsible for planning, coordinating, and executing group meetings, conferences, social events, and corporate functions from the point of contract handover through successful event completion. Serving as the primary liaison between clients and hotel operations, this role ensures every event is delivered with exceptional attention to detail, seamless coordination, and the personalized luxury service synonymous with Four Seasons. Working closely with Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other operational departments, the Conference Services Manager maximizes guest satisfaction, drives event revenue, and ensures flawless execution while maintaining the highest standards of hospitality excellence. What You Will Do: Manage all aspects of conference and event planning for contracted groups, from initial handover through post-event follow-up. Act as the primary point of contact for meeting planners, corporate clients, and event organizers throughout the planning and execution process. Coordinate event logistics including meeting room setups, banquet requirements, audiovisual arrangements, guest accommodations, transportation, and special requests. Prepare and maintain accurate Banquet Event Orders (BEOs), event resumes, rooming lists, daily reports, and other event documentation. Lead pre-convention meetings, planning sessions, site inspections, menu tastings, and operational briefings with clients and hotel departments. Partner with Sales and Revenue teams to optimize function space utilization and identify opportunities for upselling catering, accommodations, and additional hotel services. Monitor event execution on-site, proactively resolving operational challenges while ensuring exceptional guest experiences. Collaborate with Banquets, Culinary, Engineering, Housekeeping, Security, Front Office, and other departments to ensure seamless service delivery. Review banquet checks, event billing, and client invoices for accuracy prior to final settlement. Maintain regular communication with clients before, during, and after events to ensure expectations are met and opportunities for repeat business are identified. Ensure compliance with Four Seasons brand standards, hotel policies, health and safety regulations, and service excellence guidelines. Support forecasting, event reporting, and departmental administrative functions as required. Build strong relationships with preferred vendors and external partners, including audiovisual providers, florists, entertainment, transportation companies, and destination management companies. Contribute ideas to enhance meeting experiences, improve operational efficiencies, and increase guest satisfaction. What You Bring: Bachelor's degree in Hospitality Management, Business Administration, Event Management, or a related discipline preferred. Minimum of 3–5 years of experience in conference services, catering, event management, or hotel operations within a luxury hotel environment. Strong knowledge of hotel banquet operations, conference planning, food and beverage service, and meeting logistics. Excellent organizational skills with the ability to manage multiple events simultaneously while maintaining exceptional attention to detail. Strong interpersonal, negotiation, and relationship-building skills with a guest-centric approach. Proficiency in hotel property management and event management systems (e.g., Delphi, Opera, or similar platforms) and Microsoft Office applications. Proven ability to remain calm under pressure, solve problems proactively, and make sound operational decisions. Demonstrates professionalism, integrity, teamwork, and a commitment to delivering personalized luxury service consistent with Four Seasons' culture and the Golden Rule. Flexible to work evenings, weekends, and public holidays based on business and event requirements. Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type: Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

How to Apply:

Apply online through the official Four Seasons Workday page.

Apply Now