Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. This role offers an important opportunity to support and transform the operations of domestic and international Clients. PwC Poland continuously enhances operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for customers. Join PwC in shaping and transforming operations for domestic and international clients, delving into diverse, complex projects and collaborating closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax, as well as financial planning & analysis, across various sectors in the region.
We are seeking individuals with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs) who want to transition into a back-office role. This position, Engagement Ambassador with English, focuses on managing contracts and supporting administrative processes for healthcare professionals and stakeholders, without client visits or sales responsibilities. Your future role will involve providing support for HCP/HCO onboarding, activity requests, contracting, travel, invoicing, and payments; facilitating offline contract execution between HCP/HCO and internal signatories; reviewing contracts redline requests and escalating to Legal when needed; following up with business owners or HCP/HCO on outstanding contracts; managing contract amendments by coordinating with stakeholders; handling complex scenarios related to activities, contracts, travel, or payments; facilitating HCP travel requests and communicating arrangements; and supporting post-engagement tasks, including invoice reconciliation and expense recordation.
Eligibility / Qualification Required:
- 3+ years of experience in healthcare provider engagements.
- Proficiency in English, allowing for fluent communication both verbal and written.
- Knowledge of HCP engagement compliance and regulatory requirements, including authorizations.
- Ability to analyze and resolve HCP/HCO engagement issues using research and process steps.
- Excellent professional communication skills, and strong customer service skills with the ability to deliver high-quality support.
- Experience with contract templates and handling redline requests.
- Proficiency in Excel, HCP engagement software, and CRM systems.
- Ability to work independently and collaboratively, as well as to thrive in a dynamic, fast-paced environment.
- Strong proficiency in using new technologies and AI-based tools in your daily work (e.g., task automation, information analysis, content creation).
General Conditions:
Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process. If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.
By joining PwC, you gain significant work flexibility, including a hybrid working model (2 days on-site, 3 days remote), a flexible start to the day, workation opportunities, and sabbatical leave. PwC supports your development and upskilling through a comprehensive onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co-financed by PwC, and conversations with native speakers. A wide medical and well-being program is provided, featuring a medical care package (including physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, and financial and legal advice. You will also have the possibility to create your individual benefits package (e.g., lunch pass, various insurance packages, concierge services, veterinary package for a pet, massages) and access to a cafeteria with vouchers, discounts on IT equipment, and car purchases. Employees receive 3 paid hours for volunteering per month and an additional paid Birthday Day off.
How to Apply:
The recruitment process includes the following steps:
- Submit your resume.
- Have a short phone conversation with our Recruiter.
- Language level verification.
- Participate in two rounds of interviews to get to know each other better.
If you are interested in this position, please send your CV in English. If you have additional questions, please contact us at the email address provided below. Please note that PwC does not collect resumes in its inbox for applications.
Required documents: CV in English
Submission method: Email
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