Job Overview
Role: Housekeeping Coordinator. Category: Housekeeping and Laundry Services. Location: Four Seasons Hangzhou at Hangzhou Center Hangzhou Zhejiang China.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role Housekeeping Coordinator What you will do Maintains and enforces all quality and service standards and procedures for Housekeeping Services Spot checks the phone log book to ensure the quick and correct handling of guest requests Analyzes and solves any recurring problems that arise Notes, collects and actions on any guestâ preferences Update guest history remarks(Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival Offers all possible assistance to guests at all times Answers all calls according to established phone etiquette standards Maintains phone log book Records in the telephone log book all phone calls Disseminates information Communicates incoming information to all concerned parties, including Keeps Assistant Director of Housekeeping and Director of Housekeeping informed of any extraordinary or emergency situations Relates to Assistant Director of Housekeeping and Director of Housekeeping any guest complaints or problems Checks on the completion of all requests Records in telephone log book all follow-up actions require Records accurately and clearly all necessary information for the following reports and log books: Master key sign-out & return record All the master key should be kept orderly in the department storehouse Be in charge of daily master key hand out and received Key record was fill in Files daily reports and work sheets in an orderly manner What you bring College school and above Minimum 1 year International class Hotel working experience Good Communications skills and Computer skills Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Employee Discount for stays at any Four Seasons worldwide ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠Complimentary Employee Meals Schedule & Hours: ⢠40h per week /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
Role responsibilities are listed in the official Workday posting.
Eligibility / Qualification Required:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About the role Housekeeping Coordinator What you will do Maintains and enforces all quality and service standards and procedures for Housekeeping Services Spot checks the phone log book to ensure the quick and correct handling of guest requests Analyzes and solves any recurring problems that arise Notes, collects and actions on any guestâ preferences Update guest history remarks(Opera system) for any guest complain or comments, to make sure delighted service presentation upon next arrival Offers all possible assistance to guests at all times Answers all calls according to established phone etiquette standards Maintains phone log book Records in the telephone log book all phone calls Disseminates information Communicates incoming information to all concerned parties, including Keeps Assistant Director of Housekeeping and Director of Housekeeping informed of any extraordinary or emergency situations Relates to Assistant Director of Housekeeping and Director of Housekeeping any guest complaints or problems Checks on the completion of all requests Records in telephone log book all follow-up actions require Records accurately and clearly all necessary information for the following reports and log books: Master key sign-out & return record All the master key should be kept orderly in the department storehouse Be in charge of daily master key hand out and received Key record was fill in Files daily reports and work sheets in an orderly manner What you bring College school and above Minimum 1 year International class Hotel working experience Good Communications skills and Computer skills Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Employee Discount for stays at any Four Seasons worldwide ⢠Complimentary Dry Cleaning for Employee Uniforms ⢠Complimentary Employee Meals Schedule & Hours: ⢠40h per week /VE Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
How to Apply:
Apply online through the official Four Seasons Workday page.
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