At PwC, our managed services professionals focus on a variety of outsourced solutions and support clients in various functions. These professionals help organizations optimize their operations, reduce costs, and increase efficiency by managing key processes and activities on their behalf. They possess skills in project management, technology, and process optimization to deliver high-quality services to clients. As a Managed Services Delivery Generalist at PwC, you will be responsible for executing outsourced processes such as interacting with clients and users; reviewing, enriching, and processing data; implementing and monitoring quality controls; and resolving escalations and queries.
Key responsibilities include:
- Supporting people planning and scheduling
- Allocating professionals according to clients, projects, pipeline, and budget
- Capacity, backlog, and demand control and management
- Headcount management and resource planning for the area
- Monitoring holidays, time banks, absences, and compensations
- Serving managerial public
- Participating in client meetings
- Presenting area indicators and numbers
- Interfacing with internal areas, ensuring alignment of demands
Eligibility / Qualification Required:
- Ongoing degree in: Administration, HR, Economics, Engineering, Technology, or related fields
- Advanced Excel
- Knowledge of Microsoft Office Suite
- Experience or contact with ERP systems
Differentiators:
- Intermediate English
- Completed or pursuing degree in Production Engineering, Administration, HR Management, Economics, and similar
Behavioral Profile:
- Good communication
- Analytical profile
- Proactivity and problem-solving ability (“hands-on”)
- Organization and sense of priority
General Conditions:
No general conditions were provided in the job description.
How to Apply:
No specific application instructions were provided in the job description.
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