Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.
As a Senior Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products — in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll to turn ambiguity into clarity, and ideas into action.
What you’ll do: Spend your time listening, mapping, testin g, workshopping and creating. Be hands-on, w ork ing both visually and analytically. C o-create solutions with designers, technologists, strategists and clients. Bring a human-centred lens to large transformation programmes. And contribute to projects that matter — from early problem definition through to implementation.
Eligibility / Qualification Required:
- 2–4 years’ experience in service design, CX, business analysis, or transformation, ideally in financial services or professional services organisations.
- A relevant qualification in design, psychology, business or a related field.
- Strong problem-solving and communication skills, alongside visual and creative capability.
- Confidence working with clients — preparing materials, facilitating sessions and contributing to recommendations.
- Experience translating ambiguity into clear deliverables (e.g. journey maps, insights, miro boards, reports).
- The ability to manage your own work, prioritise effectively and deliver to time and quality expectations.
General Conditions:
- Travel Requirements: Not Specified
- Available for Work Visa Sponsorship: Yes
Highlights of working at PwC NZ:
- Rewards: Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.
- Growth: Global network; leadership development; A.I. tools and training; formal learning pathways.
- Wellbeing: $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies).
- Reputation: PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
- Flexibility: Flexible working; supportive coaching culture.
- Time off: Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave.
- Whānau & community: Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave.
How to Apply:
Hit the Apply Now button!
If you want to learn about how you can grow and shine in your career at PwC, visit
https://www.pwc.co.nz/careers.htmlView Official Posting & Apply