Job Overview
Role: est Server. Category: Food and Beverage. Location: Four Seasons Hotel Tokyo at Otemachi Chiyoda-ku Tokyo Japan.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÃ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline. ⯠About the role: Serve guest needs by providing exceptional knowledge of Food & Beverage menu items as well as information regarding preparation methods./é£äºã»ããªã³ã¯ã¡ãã¥ã¼ã®æä¾æ¹æ³ã«çç¥ããåè¶ããç¥èããã£ã¦ãµã¼ãã¹ãããã¨ã«ãã£ã¦é¡§å®¢ã®ãã¼ãºã«å¿ããã What you will do: People Functions /ãã¼ãã«ãã¡ã³ã¯ã·ã§ã³ Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /ååãä¸å¸ãå ¨ã¦ã®é¨éã¨å好çãã¤ããã¨ãã¦ã®é¢ä¿ãç¶æããã Comply with and enforce Four Seasonsâ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. /EmPactã«å®ãããã©ã¼ã·ã¼ãºã³ãºæåè¦å¾ã¨è¡åè¦ç¯ã«ãã´ãªã¼1ããã³ã«ãã´ãªã¼2ã®éµå®ããã³éè¡ Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. /ã²ã¹ãã®ãã¼ãºãäºæ¸¬ããã²ã¹ãã®åãåãããã¾ãã¯åé¡ã«å¿å¯¾ãããã Assist in other areas of the department as needed. /å¿ è¦ã«å¿ããé¨ç½²ã®ä»ã®é åãæä¼ãã Product Functions /ãããã¯ããã¡ã³ã¯ã·ã§ã³ Describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each itemâs, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the F&B Outlet; communicate guest orders including any special needs or requests to the chef and bartender using the Hotelâs point-of-sales system; check completed orders with the guestâs original order; Serve the guests in a timely manner. /é£äºã»ããªã³ã¯ã¡ãã¥ã¼ãã²ã¹ãã«èª¬æãããåååã®åç£å°ãå³ãæä¾æ¹æ³ãèå³ããããããæ´»ãæ´»ãã¨èª¬æãããã¬ã¹ãã©ã³ã§æä¾ããæ飲ã®ç¥èãç¶æãããç¹å¥ãªãã¼ãºããªã¯ã¨ã¹ããå«ãã¦ãã²ã¹ãã®æ³¨æãPOSã·ã¹ãã ã使ã£ã¦ã·ã§ãããã¼ãã³ãã¼ã«ä¼ãããæºåã®ã§ãã注æå 容ã¨ã²ã¹ãã®æ³¨æãåã£ã¦ãããã¨ã確èªãããé©åãªã¿ã¤ãã³ã°ã§ã²ã¹ãã«ãµã¼ãã¹ãããã Following FS standards. /FSã¹ã¿ã³ãã¼ãã®éµå® Breakdown, clean and set-up of tables and drink stations. /ãã¼ãã«ãããªã³ã¯ã¹ãã¼ã·ã§ã³ã®çä»ããæ¸ æãã»ããã¢ãããè¡ãã Perform any additional duties as assigned by Outlet Manager. / ãã®ä»ã¢ã¦ãã¬ããããã¼ã¸ã£ã¼ãæ示ããæ¥åãè¡ãã Profit Functions/ ãããã£ãããã¡ã³ã¯ã·ã§ã³ Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. /é©åãã¤æ£ç¢ºã«ã²ã¹ãã®ä¼è¨ããããç¾éããã³ã¯ã¬ã¸ããã«ã¼ãæ¯æãã®å¦çãVoidãããã§ãã¯ãç¡æãµã¼ãã¹åã®é©åãªæ±ºæ¸å¦çã Be mindful of spoilages. /è æã«æ³¨æããã What you bring: High School education or equivalent experience/é«æ ¡åæ¥ãããã¯åç¨åº¦ Preferably two years F&B service or related work. /F&Bãµã¼ãã¹ãã¾ãã¯é¢é£è·åã®2å¹´ã®çµé¨ãæãããã¨ãæã¾ããã What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Complimentary Accommodation at other Four Seasons Hotels and Resort ⢠50ï¼ F&B outlet discount for other Four Seasons Hotel in Japan. ⢠Complimentary Employee Meals ⢠Social insurance ⢠Define contribution benefit ⢠Yearly health checks up Schedule & Hours: ⢠40 working hours per week. ⢠10 days off every month except Februaryãï¼9 daysï¼ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Key Responsibilities:
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÃ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline. ⯠About the role: Serve guest needs by providing exceptional knowledge of Food & Beverage menu items as well as information regarding preparation methods./é£äºã»ããªã³ã¯ã¡ãã¥ã¼ã®æä¾æ¹æ³ã«çç¥ããåè¶ããç¥èããã£ã¦ãµã¼ãã¹ãããã¨ã«ãã£ã¦é¡§å®¢ã®ãã¼ãºã«å¿ããã What you will do: People Functions /ãã¼ãã«ãã¡ã³ã¯ã·ã§ã³ Maintain a harmonious and professional relationship with co-workers, supervisors and all departments. /ååãä¸å¸ãå ¨ã¦ã®é¨éã¨å好çãã¤ããã¨ãã¦ã®é¢ä¿ãç¶æããã Comply with and enforce Four Seasonsâ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. /EmPactã«å®ãããã©ã¼ã·ã¼ãºã³ãºæåè¦å¾ã¨è¡åè¦ç¯ã«ãã´ãªã¼1ããã³ã«ãã´ãªã¼2ã®éµå®ããã³éè¡ Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. /ã²ã¹ãã®ãã¼ãºãäºæ¸¬ããã²ã¹ãã®åãåãããã¾ãã¯åé¡ã«å¿å¯¾ãããã Assist in other areas of the department as needed. /å¿ è¦ã«å¿ããé¨ç½²ã®ä»ã®é åãæä¼ãã Product Functions /ãããã¯ããã¡ã³ã¯ã·ã§ã³ Describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each itemâs, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the F&B Outlet; communicate guest orders including any special needs or requests to the chef and bartender using the Hotelâs point-of-sales system; check completed orders with the guestâs original order; Serve the guests in a timely manner. /é£äºã»ããªã³ã¯ã¡ãã¥ã¼ãã²ã¹ãã«èª¬æãããåååã®åç£å°ãå³ãæä¾æ¹æ³ãèå³ããããããæ´»ãæ´»ãã¨èª¬æãããã¬ã¹ãã©ã³ã§æä¾ããæ飲ã®ç¥èãç¶æãããç¹å¥ãªãã¼ãºããªã¯ã¨ã¹ããå«ãã¦ãã²ã¹ãã®æ³¨æãPOSã·ã¹ãã ã使ã£ã¦ã·ã§ãããã¼ãã³ãã¼ã«ä¼ãããæºåã®ã§ãã注æå 容ã¨ã²ã¹ãã®æ³¨æãåã£ã¦ãããã¨ã確èªãããé©åãªã¿ã¤ãã³ã°ã§ã²ã¹ãã«ãµã¼ãã¹ãããã Following FS standards. /FSã¹ã¿ã³ãã¼ãã®éµå® Breakdown, clean and set-up of tables and drink stations. /ãã¼ãã«ãããªã³ã¯ã¹ãã¼ã·ã§ã³ã®çä»ããæ¸ æãã»ããã¢ãããè¡ãã Perform any additional duties as assigned by Outlet Manager. / ãã®ä»ã¢ã¦ãã¬ããããã¼ã¸ã£ã¼ãæ示ããæ¥åãè¡ãã Profit Functions/ ãããã£ãããã¡ã³ã¯ã·ã§ã³ Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. /é©åãã¤æ£ç¢ºã«ã²ã¹ãã®ä¼è¨ããããç¾éããã³ã¯ã¬ã¸ããã«ã¼ãæ¯æãã®å¦çãVoidãããã§ãã¯ãç¡æãµã¼ãã¹åã®é©åãªæ±ºæ¸å¦çã Be mindful of spoilages. /è æã«æ³¨æããã What you bring: High School education or equivalent experience/é«æ ¡åæ¥ãããã¯åç¨åº¦ Preferably two years F&B service or related work. /F&Bãµã¼ãã¹ãã¾ãã¯é¢é£è·åã®2å¹´ã®çµé¨ãæãããã¨ãæã¾ããã What we offer: ⢠Competitive Salary, wages, and a comprehensive benefits package ⢠Excellent Training and Development opportunities ⢠Complimentary Accommodation at other Four Seasons Hotels and Resort ⢠50ï¼ F&B outlet discount for other Four Seasons Hotel in Japan. ⢠Complimentary Employee Meals ⢠Social insurance ⢠Define contribution benefit ⢠Yearly health checks up Schedule & Hours: ⢠40 working hours per week. ⢠10 days off every month except Februaryãï¼9 daysï¼ Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Eligibility / Qualification Required:
Eligibility and qualification requirements are listed in the official Workday posting.
How to Apply:
Apply online through the official Four Seasons Workday page.
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