At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
The Role: As a Senior Manager in the Procurement Excellence team, you will be a senior leader within a high-performing team of problem solvers with deep consulting and industry expertise, helping our clients solve their most complex business challenges from strategy through to execution. You will take ownership of leading major client engagements and will serve as a primary driver of business development, practice growth, and team leadership. You will be responsible for shaping and delivering transformative procurement and supply chain solutions — including developing procurement strategies and operating models, leading large-scale digital procurement transformations, driving strategic sourcing and category management programmes, performing advanced spend analytics to unlock value, and designing end-to-end procurement process improvements. You will bring a strategic perspective to every engagement while maintaining the rigour to ensure operational excellence in delivery. You will lead and oversee multiple project teams simultaneously, set the standard for deliverable quality, deepen client relationships at senior and executive levels, and play a pivotal role in growing the Procurement Excellence practice. As a senior leader, you will be expected to coach, develop, and inspire managers and consultants across the team, actively contributing to a culture of continuous learning, collaboration, and high performance. Key Responsibilities: Client Delivery & Engagement Leadership: Lead complex, multi-workstream procurement and supply chain engagements from scoping and planning through to execution and value realisation. Serve as the day-to-day senior client contact, managing executive-level stakeholder relationships and acting as a trusted strategic advisor on procurement excellence matters. Ensure the highest standard of deliverable quality, providing rigorous review and quality assurance across all project outputs. Oversee project planning, resource allocation, commercial management risk management, and delivery to ensure client expectations are consistently met or exceeded. Drive measurable client outcomes and sustainable impact across procurement transformation, cost optimisation, and operational improve Business Development & Practice Growth: Play a leading role in business development activities, including identifying and qualifying new opportunities, developing compelling proposals, leading client pitches, and closing new work. Lead the develop of assessment and transformation service offerings aligned to market requirements. Build and expand senior client relationships to develop long-term, trusted partnerships that generate recurring and growing revenue streams. Contribute to the strategic direction and growth of the Procurement Excellence practice, including go-to-market strategy, service offering development, and thought leadership. Team Leadership & People Development: Lead, coach, mentor, and develop managers, senior consultants, and consultants within the team, fostering a high-performance culture and accelerating professional growth. Take an active role in recruitment, onboarding, and talent management for the Procurement Excellence practice. Provide regular and constructive performance feedback, supporting team members in achieving their career development objectives. Champion knowledge sharing, collaboration, and innovation within the team and across the broader PwC consulting practice. Role-model PwC's purpose and values, promoting an inclusive, supportive, and empowering team environment. Thought Leadership & Innovation: Stay at the forefront of industry trends, emerging technologies, and best practices in procurement, supply chain management, and digital transformation. Develop and publish thought leadership content — including whitepapers, points of view, case studies, and market insights — to strengthen the practice's market profile. Drive innovation within the practice by identifying and integrating new methodologies, digital tools, analytics capabilities, and leading-edge solutions into client engagements.
Eligibility / Qualification Required:
Preferred Skills & Qualifications:
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Education:
- Bachelor's degree in Engineering, Supply Chain Management, Business, Commerce, or a related discipline (required).
- Professional procurement qualification such as CIPS (Chartered Institute of Procurement & Supply) — completed or in progress — would be highly advantageous.
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Experience:
- 8–12 years of progressive professional experience, with a significant portion in:
- Management Consulting — experience within a recognised consulting firm is essential.
- Procurement and/or Supply Chain Management — with demonstrable expertise across areas such as procurement strategy, cost optimisation, procurement operating model design or procurement transformation.
- Proven track record of leading and delivering complex consulting engagements with measurable client impact.
- Demonstrated experience in business development, including originating opportunities, leading proposal development, and winning new work.
- Experience leading and managing teams of consultants across multiple concurrent projects.
- Exposure to digital procurement transformations, including the implementation or optimisation of procurement technologies (e.g., Coupa, SAP Ariba, or similar platforms).
- Experience working with senior and executive-level stakeholders and managing complex stakeholder landscapes.
- Experience in change management, organisational design, and stakeholder engagement within procurement and supply chain contexts.
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Technical Skills:
- Strong proficiency in Microsoft Office, particularly PowerPoint (executive-level presentations), Excel (advanced modelling and analysis), and Word.
- Experience with data analytics and visualisation tools (e.g., Power BI, Tableau, Alteryx) to drive insight-led decision-making.
- Familiarity with digital procurement ecosystems, including e-sourcing, procure-to-pay, and spend analytics platforms.
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Leadership & Professional Competencies:
- Exceptional leadership presence with the ability to inspire confidence in clients and teams alike.
- Outstanding communication skills — both written and verbal — with the ability to articulate complex ideas clearly and persuasively to diverse audiences, including C-suite executives.
- Strong commercial acumen and entrepreneurial mindset, with a passion for growing a business.
- Superior problem-solving and analytical capabilities, with the ability to synthesise large volumes of information into actionable insights and recommendations.
- Excellent project and programme management skills, with the ability to manage multiple priorities, deadlines, and competing demands in a fast-paced, dynamic environment.
- Strong emotional intelligence, interpersonal skills, and the ability to build rapport and trust with clients, colleagues, and stakeholders at all levels.
- Resilience, adaptability, and a proactive approach to navigating ambiguity and driving outcomes in complex environments.
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Travel Requirements:
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