Service Delivery & ITSM Coordinator - Senior Analyst

Eligibility / Qualification Required:

• 2–4+ years of proven experience in IT Service Management, Service Desk, or Service Delivery Coordination.
• Strong understanding of ITIL practices, including Incident, Request, Change, and Problem Management.
• Experience working in multi-platform or cloud-based environments.
• Exposure to Salesforce, Adobe AEM, or MuleSoft (operational or conceptual knowledge).
• Hands-on experience with ITSM tools such as Jira Service Management or ServiceNow.
• Strong organisational skills with the ability to manage multiple service activities and priorities.
• Excellent communication skills, capable of translating technical information into clear, business-friendly updates.
• High attention to detail and the ability to follow structured service processes.
• Interest in cloud platforms, digital experience technologies, or integration solutions.
• Desirable ITIL v4 Foundation certification (or willingness to complete within 6 months).
• Experience supporting enterprise cloud ecosystems or integration platforms.
• Familiarity with Salesforce platform operations, Adobe AEM workflows, or MuleSoft API lifecycle concepts.
• Experience working in a managed services or multi-client support environment.
• Ability to create service reports, dashboards, or performance insights.
• If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit.

General Conditions:

• Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
• Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.
• Travel Requirements: Not Specified
• Available for Work Visa Sponsorship? No

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days ’ paid sick leave; group-rate health insurance (eligibility applies)
• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
• Flexibility - Flexible working; supportive coaching culture
• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

How to Apply:

• Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly.
• Learn more and submit your application on our careers site.
• We encourage early applications: This role may close before the listed date if we identify a suitable candidate.